Live Webinar February 7th, 2023 – 1:00 pm to 2:00 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider:  The Corporate Education Group ( REP 1011 )

What is the greatest people change in the world? It is the changing demographic of age!

Today, people age 65 and above comprise the world’s fastest-growing age group. According to the United Nations, in 2018 older persons outnumbered children under the age of five.

Other research indicates that during this period of The Great Resignation, the population in America has virtually flat-lined.

What are the implications to the current workforce of five generations: The Silent Generation, Baby Boomers, Generation X, Millennials, and Generation Z?

Join Nyah to explore, the culture, talents, expectations, and benefits of creating cross-generational teams.

In this session, participants will:

• Gain knowledge experientially.
• Learn fact-based information about each generation cohort.
• Have fun as they learn about the various factors that has shaped each generation.
• Learn of some of the biases that each generation faces and wants you to erase.
• Learn how to create an environment of respect, inclusion, psychological safety, and a sense of belonging for all team members.

Presenter: Nyah Lynn Edwards (LinkedIn profile), serves as an equity and inclusion professional and certified professional coach with an emphasis in leadership development. Her mission is to grow servant and transformative leaders to meet the challenges and opportunities of today. She brings 20+ years of experience in human development capital. Nyah has engaged in a vast number of diversity, equity, and inclusion (DE&I) projects and facilitated DE&I for thousands of leaders, using facts, storytelling, experiential learning, and other theories to ensure transference of learning to the workplace. Nyah is a recipient of President Barack Obama’s 2017 President’s Lifetime Achievement Award

Click to register for:
Generation Nation

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar February 8th, 2023 11:00 am – 12:30 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider:  Computer Aid Inc (CAI) The Great IT Professional
(Rep 2733) (Rebranded From ITMPI)

The key to change isn’t just a vision, planning, communication, or training.

The key to growth is focusing your team on the value generated by the change and how they can most effectively create that value.

Participants will learn how to make the mental shifts necessary, how to control their focus and learn the three-dimensional framework for making the biggest difference and handling the emotions around change.

Presenter: Traci Duez (LinkedIn profile)  is an accomplished and sought-after speaker. She has spoken at over 100 events in the last 4 years including international locations such as Trinidad, Canada, and Amsterdam. Traci is the CEO Axiogenics a Certified Coach, and a member of the John Maxwell Team as well as the author of Breaking Free: Leading the Way: Learning First to Lead Yourself  Traci Has an excellent grasp of “Breaking Free” though her  20+ years experiencing various roles from medical technologist to laboratory informatics specialist; from project manager to director of an IT consulting firm.

Click to register for:
Transformation Readiness: How To Thrive In Changing Times

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar February 8th, 2023 – 2:00 pm to 3:00 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Human Capital Institute

Note:

SHRM has pre-approved this webcast for 1 General recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute.

SHRM has pre-approved this webcast for 1 Professional Development Credits (PDCs) towards SHRM-CP℠ or SHRM-SCP℠ Certifications.

Click to register for:
Hiring Trends For 2023: The Flight To Quality

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded Sep 29th, 2022
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Customer service and support leaders are facing new economic uncertainty as labor shortage, supply constraints and inflation hold back the economy trying to emerge from pandemic.

These challenges individually may not be new for service leaders, but their combined impact creates an economic headwind that service leaders must prepare to address to avoid the financial impact. CFOs are already taking necessary steps to ensure their business remains viable.

However, service leaders must begin to take an active approach in protecting their function from reactive cost cutting measures that can harm the function in the long term.

Join Jason Barberio (LinkedIn profile) Gartner Sr Principal, Advisory; Jeffrey S Schott (LinkedIn profile) Gartner VP, Team Manager, & Rupinder Chandhok (LinkedIn profile) Gartner Director Analyst in this customer service webinar,

These Gartner experts will discuss the offensive strategy that service leaders need to mitigate and thrive in this economic uncertainty.

Discussion Topics:

• Learn how to remain competitive in a tight labor market
• Future-proof your service function to optimize costs and deliver superior customer and business outcomes
• Gain guidance on securing investment for self-service technologies in the face of tightening budgets

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Optimize Customer Service To Thrive
In The Face Of Economic Headwinds

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.