Live Webinar February 24th, 2023, 11:00 am – 12:00 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

CIOs and IT leaders must consider how to better connect customers with employees using a more intuitive user experience across multiple platforms to create a total experience (TX).

While leaders must contend with constrained resources, the potential benefit of a successful TX strategy is substantial.

Total experience interlinks customer experience (CX), employee experience (EX), user experience (UX) and multiexperience (MX) to create a shared superior experience.

The TX strategy elevates the human experiences (CX and EX) through better technologies (UX and MX).

In this webinar Joseph Provenza (LinkedIn profile, Gartner bio) Gartner Senior Director Analyst & Michelle Duerst (LinkedIn profile, Gartner bio) Gartner Sr Director Analyst; find out how CIOs can unite these formerly siloed disciplines by collaborating more with their peer executives responsible for CX.

Discussion Topics:

• Find out what TX is, and why various experience disciplines already in use
• Develop a TX strategy that elevates the human experience through better technologies
• Discover real-world examples of organizations successfully deploying a TX strategy

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
CIOs & IT Leaders, Enhance Employee & Customer Success

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