Live Webinar – February 28th, 2023 12:00 pm – 1:00 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

Organizations often design customer interactions along multiple touchpoints.

However, even when the individual touchpoints can have high satisfaction scores, an excellent customer experience can only be achieved when the cumulative experience across the entire journey is positive.

Customer learning that accompanies customer journey across multiple touchpoints can often make it easier to help organizations create seamless transitions from touchpoint to touchpoint.

Join  Dr. Allen Partridge Director of Learning Evangelism, Adobe as he explores

1. How to align learning with customer journey maps
2. How customer learning helps create an environment for deeper customer interactions
3. How to design learning interventions that address customer experience at scale
4. How to scale up customer learning to address business growth related challenges

Presenter: Allen Partridge, Ph.D. (LinkedIn profile) is a senior technology evangelist at Adobe Systems and has 20 years of experience in e-learning, education, games, and multimedia development. Allen is recognized for his many online video tutorials and e-seminars, which are a mainstay for e-learning developers and trainers learning to create effective online educational materials.

Click to register for:
From Touchpoint To Journey: How Integrating Customer Learning In Journey Maps Impact Customer Experience

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.