Live Webinar October 24th, 2023 – 11:00 am – 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

In the face of unprecedented disruption affecting the workforce with increasing speed, the playbook for driving business transformation requires a revolutionary approach.

In this webinar Giuliano Caracciolo (LinkedIn profile) invites you on a journey of discovery, exploring Transformation Management Offices (TMOs) and their role in guiding forward-looking companies through impactful change.

This interactive session will show you practical strategies, frameworks, and tips for creating and growing your own TMO to drive true organizational transformation.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Registration for these sessions fill quickly! If the registration is closed they are at maximum capacity for the live webinar.

An on-demand recording will be available at the link below
within 72 hours of the live session.

Click to register for:
Driving Change At Scale:
The Power Of Transformation Management Offices

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar October 24th, 2023 – 3:00 pm to 4:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Human Capital Institute

Live Webinar October 24th, 2023, 11:00 am – 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

For most service and support organizations, customer experience (CX) is challenged by vertical channel silos that create difficult-to-break barriers.

Service organizations typically want customers to begin their journeys via digital channels, but whether by design or because customers are unable to resolve issues on their own, not all journeys can be wholly contained within self-service.

When a service organization builds paths to resolution through digital channels that are independent of assisted-service channels, it may result in a disconnected, high-effort customer service experience.

Therefore, leaders responsible for improving the customer experience must take a collaborative approach that brings digital, IVR, and assisted teams together to create seamless customer journeys.

Join Kathy Ross (LinkedIn profile) Gartner Sr Director Analyst & Brady Holbrook (LinkedIn profile) Gartner Director Advisory customer service webinar and unlock the true potential of a seamless service channel journey.

Discussion Topics:

• Analyze the impact of a siloed channel strategy on cost and CX outcomes
• Identify the critical strategic elements to build a seamless service channel journey
• Understand the benefits of creating a connect customer journey

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Break Down Channel Silos For A Better Customer Service Experience

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar – October 24th, 2023 12:00 pm – 1:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

Amidst plummeting employee motivation and waning job satisfaction, even the best efforts of today’s leaders are struggling to maintain a motivated workforce.

Join Paul Yoachum FindMojo Partner (LinkedIn profile) will unveil an innovative scientific approach to revitalizing employee motivation and delve into the discovery of the 23 core intrinsic drivers that fuel your passion and those of your team.

During the webinar you’ll gain a comprehensive understanding of your results, as well as learn how to harness these insights to supercharge your own work and foster a thriving, diverse team that excels.

Click to register for:
Stop Forcing Employee Motivation… Find It!

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.