Live Webinar November 2nd, 2023 – 12:00 pm – 1:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

On June 15, 2023, a PMI Webinar was conducted where Lynda Carter (LinkedIn profile) and David Davis, PMP PgMP (LinkedIn profile) discussed “Empathy when Eliciting User Knowledge” (original webinar 1 PDU).   The discussion / interaction was tremendous and there were more comments and questions than the leaders could answer.

Well, they listened to you and have now prepared a second webinar to answer most of those questions and continue the dialog.

Extracting knowledge from various workers is a key competency required for the current project professional.

Whether it involves product requirements, user acceptance criteria, creating the definition of done, determining value of stories in a backlog, or obtaining executive critical success factors, the project professional delivers many artifacts that depend on input from various knowledge workers scattered throughout the organization.

This session will focus on the approach the project professional must take to have effective elicitation sessions.

You must approach it from the knowledge worker perspective and be able to establish an environment of trust and psychological safety.

1. They will discuss the importance of humility and that you are eliciting information.
2. They will discuss the importance of seeing that environment to facilitate active listening and interactive engagement.
3. They will take a holistic approach to the elicitation including setting expectations, eliciting information, and providing feedback.
4. Finally, we will explore the impact that cultural intelligence is a factor in the overall elicitation and feedback.

Learning Objectives:

1. The importance of utilizing several components of human relationships including humility, empathy, respect, and gratitude.
2. Articulate the entire cycle of eliciting information from initial contact to knowledge exchange engagement, to paraphrase understanding, to follow-up.
3. Use Cultural Intelligence techniques to understand how knowledge extraction techniques must align with the culture of the knowledge workers.

Presenters:

Lynda Carter (LinkedIn profile) Author of The Practitioner’s Guide to Project Management: Simple, Effective Techniques That Deliver Business Value

David Davis, PMP PgMP (LinkedIn profile) is a self-proclaimed practitioner of WOW!  Dave Davis has enough credentials that all the associated acronyms would make a full bowl of vegetable soup.  A proven dynamic, creative, and enthusiastic leader.   Dave has the unique ability to share his experience in a light hearted effective style that educates and motivates.  He has shared his message in many web publications and presentations throughout Europe and North America. Few people can combine business intelligence with strong leadership and a sense for using structured Program Management to further a company’s strategy like he can. He stays on top of emerging technologies and its associated social impact, and knows what can benefit an organization.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

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An on-demand recording will be available at the link below
within 72 hours of the live session.

Click to register for:
Empathy When Eliciting User Knowledge

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