Online Webinar  – Recorded April 30, 2019
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider: ProjectManagement.com / Gantthead (REP #2488)
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Note: Please join this webinar only if you listened to Part 1

This session will continue the conversation on how to structure a difficult conversation through communication, environment, relationships and then make a framework to launch a productive conversation that leads to action.

In the 1st part of this webinar, Dana Bernstein (LinkedIn profile)  explored IF a conversation is needed, how to speak from a position of power, and delineate the types of conversations so you can better manage your emotions.  We recommend listening to Dana’s Conflict Resolution webinar so you have a foundation before launching into this discussion.

• You learned how to figure out why some things bother you, but roll off others’ backs
• You learned to be better able to take control of the story you created around the “what happened” so you can actively manage outcomes
• You learned to understand the types of conversations there are. By breaking it into an algorithm, you can better manage the pieces

Part 2 Learning outcomes:

• You will learn how to use communication to more effective deliver your message where the person receiving the message does not go into a defensive posture
• You will learn to create an environment where people feel safe to say anything – which leads the issue you are discussing from a conversation to an action
• You will learn that relationships get stronger after hard conversations IF you land them correctly
• You’ll learn a starting point to structure the conversation so it is goal-oriented

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Click to register for:
Mastering the Art of Having Difficult Conversations:
Part 2

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