Online Webinar – Recorded August 23rd 2023
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Business optimization efforts demand continuous, proactive IT engagement and business acumen in order to better understand and deliver business outcomes.

As trusted service and product providers, CIOs often have to balance divergent and contradictory roles to successfully deliver value to their internal customers.

As a result, CIOs must run IT like a service provider business in order to deliver differentiating technology capabilities that optimize business performance.

They need to deliver quality products and services at competitive prices to remain viable, all while seeking ways to enhance product and service offerings to improve customer outcomes and satisfaction.

In this webinar, Monika Sinha (LinkedIn profile, Gartner bio) Gartner VP Analyst r explores how IT organizations can think and act in terms of business value and outcomes to support technology-driven enterprise transformation efforts.

Discussion Topics:

• Establish a business office to run IT as a valued business service partner
• Shift from a project-aligned to service-/product-aligned delivery structure
• Proactively identify new and innovative services that address emerging opportunities

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Drive IT Operations Business Value With A Service Provider Mindset

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