Online Webinar  – Recorded April 1st, 2015
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider: ProjectManagement.com / Gantthead (REP #2488)
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The technology sector is the fastest changing sector globally. With so many changes succeeding one another in organizations, it is important for project managers to engage people to make the transformation successful.

Change already defies people, so it can be a challenge to engage people for transformation projects from start until delivery.

Change projects therefore requires a different approach and additional skills than usual project management skills.

To engage people, until delivery, it takes more serious strategic planning that consider the ROI of each party involved.

Learn how to:

• Gain everyone commitment and involvement
• Plan your change project implementation End to End for success

At the end of the webinar, you will have learned:

1. About the mindset that leads to successful change project
2. How to announce a ‘change’ project/Program to your team and other stakeholders
3. How to create your change project strategic plan End to End
4. The secrets of successful Change project implementation

Presenter:  Marie Nadia Vincent, (LinkedIn profile) is a Strategic, result oriented and creative Global IT Management Consultant (MBA). With experience in managing high profile global IT projects and offshore teams in the financial sector, Nadia is specialized in IT Project/Program Management, Change Management, Business and IT integration and lately in improving individual and organization performance.  To better serve the IT sector, she developed a cutting edge seminar program to create world class, successful IT solutions delivery “Make every Global IT Delivery A Win”.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Click to register for:
How To Implement IT Change Projects Successfully &
Gain Team Engagement

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded February 27th 2023
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Human Capital Institute

Note:

SHRM has pre-approved this webcast for 1 General recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute.

SHRM has pre-approved this webcast for 1 Professional Development Credits (PDCs) towards SHRM-CP℠ or SHRM-SCP℠ Certifications.

Click to register for:
Speaking C-Suite: How To Tie Learning To Business Outcome

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded February 28th 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Generative AI promises a new solution to an age-old problem: costly assisted service.

However, Gartner predicts that customer service and support leaders who leverage generative AI to enable human contact will be more successful than those who leverage it to reduce human contact by eliminating assisted service.

This leads to the question, what are the risks, and potential benefits of generative AI in your customer service organization?

Join our panel of experts including Brady Holbrook (LinkedIn profile) Gartner Director Advisory in this  Gartner customer service and support webinar as they discuss predictions for the future, including how organizations that predominantly focus their efforts on enabling human contact will better match customer preference and need for service and support.

They will also discuss how to minimize the risks associated with customer-facing generative AI, and how you can be better prepared for the emerging regulatory climate. You will walk away from this session with answers to your vital questions and a defined plan of action for your strategic goals.

Discussion Topics:

• Learn about the risks associated with improperly vetted customer-facing generative AI
• Understand how employee enablement technology can broaden the available talent pool that can perform customer-facing work
• Learn about and stay ahead of the emerging regulatory climate around AI

Return to taihe web page to watch both the live and on-demand webinar.

Click to register for:
Gartner Top Predictions For Customer Service Leaders In 2024

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.