Online Webinar – Recorded June 22nd, 2022
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Customer service and support (CSS) organizations will look markedly different in the future than they do today.

As CSS leaders respond to new business priorities, changing customer expectations and technology advances, strategies and investments need to be adjusted to account for major trends affecting the future of the function.

Join this webinar as a panel of Gartner experts, Eric Keller (LinkedIn profile) Gartner Sr Director, Research; Emily Potosky (LinkedIn profile) Gartner Director, Research; Craig Riley (LinkedIn profile) Gartner Director Analyst; Deborah Alvord (LinkedIn profile) Gartner VP Analyst look at the key trends shaping the future of customer service and support. We will also explore how service organizations can shift from reactive cost-centers to predictive drivers of customer value.

Discussion Topics:

• Trends that will have the biggest impact on customer service and support over the next 3-5 years
• Gain actionable research insights to support your organization’s strategic plan
• Stay ahead of coming disruptions to customer service and support organizations

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
The Gartner Key Trends Shaping The Future Of
Customer Service & Support

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