Online Webinar – Recorded June 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Customer service journeys are complicated — they’re inefficient, costly and deliver poor customer experience (CX).

Methods such as journey mapping can fail to deliver long-term success, and the reality is that service journeys often feel out of our control. Implementing journey management as an ongoing discipline is important.

In fact, reimagining the service journey as a vehicle to deliver customer value can lead to business success.

Join this Gartner customer service and support webinar as Daniel O’Sullivan (LinkedIn profile) Gartner Distinguished VP Analyst explores how to lead these efforts, and the roles, processes and technology you’ll need to move from reactive journey analysis, toward proactive journey design and orchestration.

You will walk away from this session with answers to your vital questions, a copy of the research slides and recommended actions to help you achieve your goals.

Discussion Topics:

• Enable better self-service containment and improved CX
• Identify actionable steps to understand customer behavior across key journeys
• Utilize data and technology to continuously improve your influence over the CX

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Take Back Control Of Your Customer Service Journey For Better Results

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