Online Webinar  – Recorded March 5, 2015
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

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Is available to PMI® members.

All Projects Run Into Difficulties!

Some troubling situations can be very challenging for the project team to address.

Issues with sponsors, clients, subcontractors, management and other stakeholders related to requirements, funding, resources, scope changes and other factors can arise, adding stress and turmoil to any effort.

Learn what the common project challenges are and what the PM and team can do to handle these situations effectively.

Also learn how to lessen the probability that these troubling situations will surface on your projects.

The attendee will learn:

• What are Common Difficult Situations Projects Face
• What to Do If These Challenges Arise
• How To Avoid These Difficulties Before They Surface

The content of this seminar is the experiences of Mark Waldof’s 40 years of experience in working with 100s of projects that have faced difficult situations.

Learn what the PM and team can do to handle these situations effectively.

Presenter: Mark Waldof  (LinkedIn profile) has over 40 years of industry experience in systems engineering, project and program management, systems design, and process development. Mark has worked to develop and implement organization assessments, processes, training courses and related infrastructure in both technical and management areas providing services to a wide range of large Fortune 50 and 500 corporations, government agencies, academic institutions, non-profits.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Click to register for:
Handling Difficult Project Situations

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded June 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Customer service journeys are complicated — they’re inefficient, costly and deliver poor customer experience (CX).

Methods such as journey mapping can fail to deliver long-term success, and the reality is that service journeys often feel out of our control. Implementing journey management as an ongoing discipline is important.

In fact, reimagining the service journey as a vehicle to deliver customer value can lead to business success.

Join this Gartner customer service and support webinar as Daniel O’Sullivan (LinkedIn profile) Gartner Distinguished VP Analyst explores how to lead these efforts, and the roles, processes and technology you’ll need to move from reactive journey analysis, toward proactive journey design and orchestration.

You will walk away from this session with answers to your vital questions, a copy of the research slides and recommended actions to help you achieve your goals.

Discussion Topics:

• Enable better self-service containment and improved CX
• Identify actionable steps to understand customer behavior across key journeys
• Utilize data and technology to continuously improve your influence over the CX

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Take Back Control Of Your Customer Service Journey For Better Results

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

LOnline Webinar – Recorded April 18th, 2023
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

Live virtual training has gone from a novelty to the instructional instrument of choice for many organizations. While audiences and trainers may feel Zoom-ed out, creative use of the latest generation of digital tools can supercharge your virtual training programs and deliver a better ROI than traditional, face-to-face learning experiences.

Brella Co-founder/Senior Creative Event Strategist Mark Mallchok (LinkedIn profile) and Brella Technical Director Joshua Stroud (LinkedIn profile) walk you through how to:

1. Bring an event-based mindset to your virtual training efforts
2. Create virtual trainings with meaningful interactions and gamification to achieve durable, measurable results
3. Integrate the power of vMix/OBS into Zoom and Teams meetings
4. Use these digital production tools to give your next training a broadcast-quality polish

By the end of the session, you’ll have a roadmap for transforming run-of-the-mill training into engaging, memorable learning experiences.

Click to register for:
Training As An Event: Achieving Superior Production
For Your Virtual Training

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.