Online Webinar – Recorded – September 29th 2022
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

PDU Of The Day 12th Anniversary!!!
We have published THOUSANDS of Professional Development Opportunities since our launch January 1st 2011.

These articles reflect the interests of Project Managers, Business Analysts, and Agile Professionals from over 150 countries.

In the last two weeks of 2022, we are publishing some of our readers & editors favorite recorded opportunities, as a special treat for our readers!

Each of these webinars is available online!

Customer experience (CX) is the ultimate team sport for your organization because it is everyone’s responsibility irrespective of organizational departments.

CX can be complex and being a competitive differentiator, customer experience are structured methodologies, tools, and frameworks which can be utilized to disaggregate broad CX improvement requests into smaller components to be managed systematically.

Join Don Scheibenreif (LinkedIn profile, Gartner bio) VP Distinguished Analyst & Michael Chiu, (LinkedIn profile, Gartner bio) Gartner Sr Director Analyst to learn how to generate higher yields from what you invest in customer experience by focusing on the fundamentals.

• Develop a customer experience strategic plan
• Ways to measure customer experience
• Utilizing personas and customer journey maps

Click To Register & View:
How To Improve Customer Experience By Focusing On The Fundamentals

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