Live Webinar April 25th, 2023 – 12:00 pm to 12:45 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider:   PEX  – The Process Excellence Network

Join PEX for a live webinar hosted by Esker Business Development Manager, Dean Bearman, (LinkedIn profile) as he outlines practical strategies for leveraging AI-driven automation within order management

There are few business processes as vital to customer satisfaction as order management. Encompassing the entire customer lifecycle from ordering to fulfillment, order management systems orchestrate a complex set of operational processes, workflows, people, technology and partnerships.

Due to the complexity of the order management lifecycle, many organizations still rely on manual touchpoints to complete critical processes such as order preparation, data entry and archiving.

They do so, however, at their own peril. Not only are manual processes slow and cumbersome, but even small human errors can result in significant delivery delays, payment failures, incorrect shipments and, ultimately, unhappy customers.

By replacing the error-prone, manual order entry process with an AI-powered automation, organizations can reduce errors by 80% and increase efficiency by 62%, if not more.

In this webinar you will:

• Achieve an automation rate greater than 95%, freeing up employees to focus more on value-driven customer experience initiatives
• Seamlessly upskill and onboard 100+ business users
• Utilize technology combined with SAP/4 HANA logic to ensure optimal order accuracy and drive operational excellence

Save your seat now to discover how to evaluate current customer service processes, find opportunities for process improvements, and leverage technology to not just withstand disruptions, but improve company performance in the midst of them.

Click to register for:
How Bristol Myers Squibb Accelerated Their Process Excellence Journey With AI-Driven Order Management Automation

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