Live Webinar – November 23, 9:30 pm – 10:30 pm EST
Offered by: Global Knowledge (REP 1999)
Duration: 1 hour 1 PDU / 1 CDU Credits: 1 PDU Category A – Free PDU

Just about every blog you read or every vendor presentation you listen to will tell you that the world of IT support is changing:

• Gamification,
• Social media for support,
• First line is the new second line

These are all trends that we’re told we should be seeing and that are with us now. Is this fact or fiction?

Are we really on the brink of a revolution in support or is it just hype?

During this webinar session Barry Corless (LinkedIn profile), Global Knowledge Business Development Director for Best Practice, presents on recent survey results from users at a recent itSMF / SDI Seminar and reveals the truth from the voices that matter.

Click to register for Service Desks: Just How Much Has Really Changed