Live Webinar May 24th, 2012 1:00 PM – 2:00 PM EDT
Presented by: Citrix Online – GoToMeeting Corporate
Duration 1 hour 1 PDU or 1 CDU 1 Category C Free

Support Summit 2.0 : New Strategies for Elevating Your Support Team’s Performance

If you manage a customer contact operation, you already know what your biggest issues are: coaching, performance measurement, training and onboarding. But did you know there is an effective, new approach known as “strength-based communication” that can you help move ahead in all these areas?

Attend this interactive webinar series to learn:

• How to coach your support team with strength-based communication
• A new approach to metrics and performance management
• Strategies for creating a learning environment for support
• And more…

PDU Category C documentation details:

Process Groups: Executing
Knowledge Areas: 4- Integration 9 – Human Resources

• 4.3 Direct and Monitor Project Execution
• 9.3 Develop Project Team
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for The “Quality Support Start”: A New Approach to Metrics and Performance Management