Live Webinar – October 10th, 2012 11:00 am – 12:00 pm EDT
Duration: 1 Hour Credits: 1 PDU Category C- Free PDU
Sponsored by: PEX – The Process Excellence Network

Change from a reactive mindset to a proactive one
To position your company for unparalleled excellence

Front‑line managers are the critical link in organizational performance. However, they face competing priorities and are sometimes subjected to unrealistic demands, with too few staff and too many constraints.

Do you spend your time ‘firefighting’?

Attempts to ease their workload by doing things differently can often be met with complaints that “I don’t have time to change”. Worse, mandating actions or centralizing control can lead to managers who are less engaged and who have a diminished sense of involvement.

So what can you do to break the “too busy being busy” cycle?

In this webinar you will:

1. Identify what causes people to feel that they don’t have time to changetheir way of working
2. Understand how to overcome the common reasons why people cling to a firefighting approach to work
3. Learn a proven alternative method that allows those same front-line managers to take advantage of the latent capacity they did not know existed and gain control over their team’s day, week, month, as well as their productivity and plans for the long-term
4. Find out where your organization’s current operations management method is positioned on a recognized Capability Maturity Model

For further reading in advance of the webinar, you might be interested in reading Empowering Front-Line Managers by Professionalizing Operations Management. (whitepaper)

Presenter:

Eric Sharpe (LinkedIn profile) is an accomplished strategist, consultant and solution specialist who for the past 25 years has worked within major corporations on finding both technology and non-technology enhancements that help drive productivity improvements.

PDU Category C documentation details:

Process Groups: Executing
Knowledge Areas: 4- Integration 9 – Human Resources

• 4.3 Direct and Monitor Project Execution
• 9.3 Develop Project Team
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Richard Jeffery (LinkedIn profile) is the cofounder and managing director of Active Operations Management International (AOMi) and an expert in service operations management. Specializing in organization, change management and operational effectiveness, he launched AOMi with fellow OCP partner, Neil Bentley, in 2005. Today, AOMi has global operations in six international regions and is a world leader in the improvement of performance in service operations.

Click to register for Managers Too Busy Being Busy? Free Up Front-line Capacity With a New Approach to Operations Management