Live Webinar February 14th, 2013 – 2:00 pm – 3:00 pm EST
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Presented by Citrix Online – GoToMeeting Corporate

It’s 2013 and things are about to change. If you only look at only one new idea this year, be sure you ponder this one. It is an ITSM game changer that radically improves how incident tickets are handled.

Join Rob England (LinkedIn profile), the IT Skeptic, as he delves into the theory behind this new model for service response and explains how it can significantly enhance your team’s service delivery.

Join this live webinar to learn:

• New techniques to improve service performance
• How to empower the customer
• How to recognize the expertise of knowledge workers
• And more…

PDU Category C documentation details:

Process Groups: Planning

Knowledge Areas: 4 – Integration 5 – Scope

• 4.1 Develop Project Charter
• 4.2 Develop Project Management Plan
• 5.2 Define Scope

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Break Free from ITSM in 2013: Techniques for Improved Service Delivery