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Live Webinar June 17th, 2014 – 3:00 pm to 4:00 pm EDT
Presented by:  Human Capital Institute
Webinar Duration: 1 Hour Credits: 1 Category C PDU – Free PDU

Want Better Customer Experiences?

Consistently engaged employees are the key to creating better customer experiences and loyal customers, but as companies struggle to keep up with the fast-paced world of cultural transformation they are losing the hearts and minds of their employees.

Why?
Because nobody likes change.

Simply focusing on the benefits of change isn’t going to unlock the performance within your employees. You must shift from a conversation about change management and move forward with building momentum for a cause.

A cause is an opportunity for your employees to feel powerful. It focuses on the power they do have and helps to make their work meaningful. Adding value to stockholders is not an appealing cause. Making people’s lives better will inspire employees.

Strativity President Lior Arussy  (LinkedIn profile) will explore why you need to move from change management to cause management, and why it is imperative that you present a challenge as an opportunity to make a difference!

He will also discuss:

  1. Principles for successful cultural transformation
  2. How to design and deploy cultural transformation – in less than a year!
  3. Why exceptional experiences are the new standard
  4. Take actions that will lead to positive, lasting change, exceptional employee performance and improved financial results.

PDU Category C (PMBOK 5) documentation details
Process Groups: Executing

Knowledge Areas: 4 – Integration 5 – Scope 13 – Stakeholders

  • 4.2 Develop Project Management Plan
  • 4.3 Direct and Manage Project Work
  • 5.3 Define Scope
  • 13.1 Identify Stakeholders
  • 13.2 Plan Stakeholder Management

As a Category C “Self Directed Learning Activity” remember to document your learning experience and its relationship to project management for your “PDU Audit Trail Folder”

Click to register for Accelerating Cultural Transformation To Unlock Exceptional Performance In Your Employees