Live Webinar February 15th, 2017, 11:00 am – 12:00 pm  EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

New technologies building on the first wave of mobile apps are now arriving, and these will once more transform the way we interact with our favourite brands and our employers.

Chatbots, conversational UIs, VR/AR and wearables are opening up new, incremental channels, offering midsize enterprises the opportunity to compete in new ways at remarkably low cost.

Good customer experience is a prime competitive advantage, and those organizations that fail to deliver quality will lose out.

Improved employee experience is one of the best ways of helping customers, but one that is often forgotten.

In this session Richard Marshall (LinkedIn profile, Gartner bio) will discuss:

• How midsize enterprises can use existing components and new tools for fast, low-cost delivery
• Why users of all kinds are suffering from app fatigue
• How new interactions will transform engagement and experience

Click to register for:
Transforming Midsize Enterprise Customer & Employee Experience

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.