Live Webinar June 12th, 2018, 9:00 am – 10:00 am EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Customers’ preferences are changing and they’re increasingly using message-based communications, making it more difficult and costly for businesses to effectively engage with them. Automating customer engagements is an intrinsic need in any customer-facing organization, but success has been limited.

Intelligent agents, such as virtual assistants and chatbots, are evolving beyond ‘tools’ to become a powerful set of ‘actors’ that are radically reshaping customer relationships.

In this webinar, Brian Manusama (LinkedIn profile, Gartner bio) Gartner Research Director will describe how the emergence of this artificial intelligence (AI) conversational landscape will change and improve the customer experience.

Discussion Topics:

• What conversational platforms are
• Ways conversational platforms will impact customer experience
• How you can benefit from using conversational platforms

Click to register for:
Improve Customer Experience With AI Conversational Platforms

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