Live Webinar July 24th, 2018, 10:00 am – 11:00 am  EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Many digital business and IT projects suffer from forgetting the people involved – the humans as users of and participants in the systems being created or changed.

Before, during, and after project execution, project leaders and product managers must refocus work to determine the human impact of delivered solutions.

Other key IT and business roles must also alter their planning and delivery approaches to spend more time understanding the people perspective of change.

In this webinar  Bruce Robertson (LinkedIn profile, Gartner bio) Gartner VP Distinguished Analyst provides key practices needed to assure the human dimension to change is not left out.

Discussion Topics:

• How to define the customer experience
• How to define the employee experience
• How to lead throughout the change experience

Click to register for:
How To Prioritize Customer Experience &
Employee Experience In Projects

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