Online Webinar – Recorded  Jul 26 2018
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Superior customer experience is one of the few remaining means of sustainable competitive differentiation.

Face-to-face and voice interactions with customers are being steadily replaced by digital channels.

As a result, the role of IT has become increasingly important in customer communication.

In this session Jim Robinson (LinkedIn profile, Gartner bio) Gartner Research Director lays out a strategy roadmap based on best practices. Join us to learn how to implement superior customer experience and achieve competitive differentiation.

Discussion Topics:

• Why customer experience is at the top of CEO agendas
• Ways organizations are improving their customer experiences
• How IT can contribute to customer experience success

Click to register for:
A Superior Customer Experience Strategy

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