Live Webinar – February 7th, 2019 4:00 am – 5:00 am EST
Live Webinar – February 7th, 2019 9:00 am – 10:00 am BT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: APM a division of  APMG International

As more and more local governments are working  to increase the quality of their services and become more accessible, service automation appears increasingly on the strategic agenda.

One of the many tasks of local governments is to serve as service provider for their citizens. From very simple requests such as parking permits, all the way through to more complex issues such as providing arbitration and dealing with appeals.

Following the UK’s leading example and experience with their initiative of ‘Government Digital Services’, which leads digital transformation  on a national level, the same principles are now being applied to local governments.

In this webinar, Jan-Willem Middelburg, author of the Service Automation Framework will share examples of how Local Governments can use Service Automation in their journey towards digital transformation.

How can local government deliver quality services to their citizens, whilst keeping the stringent quality criteria of government services?

Jan-Willem Middelburg, (LinkedIn profile) will cover:

• How to make public services available through self-service platforms;
• The benefits and challenges of providing digital government services;
• The practical steps that local governments can take to start automating their services;
• How the Service Automation Framework can help the design and delivery of local government services.

The Service Automation Framework always starts with User Needs. People and businesses use government services to help them get something done (for example, register to vote, check if a vehicle is taxed or pay a VAT bill). ‘User needs’ are the needs that a user has of a service, and the objectives that must be met by that service that to achieve a desired outcome

After the webinar, you will receive the free White Paper: Service Automation in Local Government.

Click to register for:
Service Automation In Local Government

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