Live Webinar March 4th, 2019, 10:00 am – 11:00 am EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Customer experience (CX) forms the core of an organization’s digital transformation. Often at the start of their CX journey, enterprises pursue a “digital-first” customer engagement strategy that introduces lots of innovations and changes to their technology stack.

The 2019 Gartner predictions for customer relationship management (CRM) and customer experience focus on pursuing customer centricity in digital transformation.

In this webinar, Olive Huang (LinkedIn profile, Gartner bio) Gartner VP Analyst reveals the latest technology predictions that will significantly impact your customer strategy.

Discussion Topics:

• The growing use of IT in customer experience projects
• Incorporating continuous intelligence with real-time context data to improve decision-making
• Leveraging digital business ecosystem partners for your customer service cases

Click to register for:
2019 Top 10 Technology Predictions
For CRM & Customer Experience

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