Live Webinar October 22nd, 2019, 10:00 am – 11:00 am EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Service organizations spent millions of dollars over the past decade to improve the digital customer service experience.

Yet, even as lots of new channels and capabilities were added, customers only seem to demand more while cost improvements never fully materialize.

In this webinar, Devin Poole (LinkedIn profile) Gartner Sr Advisory Director reveals the best practices of companies who have cracked the code to deliver on the promise of digital.

Discussion Topics:

• What a successful digital customer service strategy looks like
• Channels and capabilities you should invest in and which ones you should exit
• How to make real progress towards your customer experience and cost goals

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Delivering An Effective Digital Customer Service Experience

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