Live Webinar November 4th, 2019, 11:00 am – 12:00 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

An increasing percentage of organizations compete on the basis of customer experience (CX).

Yet, one of the top challenges for CX initiatives is how to get started and measuring business benefits.

Join Michael Chiu, (LinkedIn profile, Gartner bio) Gartner Sr Director Analyst in this CX webinar to gain new insights into the basics of customer experience, including how to measure it, getting started, and better understanding your customers.

Michael will delve into key customer experience tools, such as personas, customer journey maps and customer experience strategic plans, and will illustrate “what good looks like”.

Discussion Topics:

• What customer experience is
• Core pillars of a customer experience management program
• Primary tools needed for customer experience management

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Mastering The Basics Of Customer Experience

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