Live Webinar July 22nd, 2020, 10:00 am – 11:00 am EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Companies are looking to improve digital and low-cost channels as they feel pressure to optimize costs.

Yet despite adding new channels and capabilities, customers seem to demand more while cost improvements fail to fully materialize.

In this webinar  Devin Poole (LinkedIn profile) Gartner Sr Advisory Director & Andrew Schumacher (LinkedIn profile) Gartner Sr Principal, Advisory look at best practices from companies who have cracked the code and are delivering on the digital promise.

Discussion Topics:

• What a successful digital customer service strategy looks like
• What channels and capabilities you should invest in and which to exit
• How to make progress towards your customer experience and cost goals

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Transition To A Digital-First Service Organization

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.