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Live Webinar – October 25th, 2020 4:00 am – 5:00 am EDT
Live Webinar – October 25th, 2020 9:00 am – 10:00 am BT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: APM a division of  APMG International

In this session APMG  turns their attention to the worlds of Lean and Six Sigma. Quality improvement has always been at the heart of great service delivery, but how best do you go about getting everyone on the same page?

From exploring ways in which self-service and automation can reduce human error and improve performance, we look a little deeper into the world of taking a laser focus to quality in service management.

Join APMG on this show and ask all the questions you have relating to IT Service Management and get help in figuring out how to get the very best from a live virtual classroom.

In the first half of the show they have general Q&A on the theme, and then in the second half  a focus topic will be chosen where we want to spend a little more time.

Example questions could include:

  • -What techniques can you use to measure service performance?
  • Is there still a role for SLAs?
  • How do you best engage with stakeholders on service change?
  • What does the panel recommend as a Service Improvement method?

APMG uses SLIDO as their question platform. You can add your questions, and vote on others. The most popular questions are prioritised and get a little more time.  You can add your questions now and even during the show. It’s great fun and easy to do.

Click to register for:
Focus On Lean & Six Sigma

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Technical Project Management Leadership Strategic & Business Management

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.