Online Webinar – Recorded June 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Customer service journeys are complicated — they’re inefficient, costly and deliver poor customer experience (CX).

Methods such as journey mapping can fail to deliver long-term success, and the reality is that service journeys often feel out of our control. Implementing journey management as an ongoing discipline is important.

In fact, reimagining the service journey as a vehicle to deliver customer value can lead to business success.

Join this Gartner customer service and support webinar as Daniel O’Sullivan (LinkedIn profile) Gartner Distinguished VP Analyst explores how to lead these efforts, and the roles, processes and technology you’ll need to move from reactive journey analysis, toward proactive journey design and orchestration.

You will walk away from this session with answers to your vital questions, a copy of the research slides and recommended actions to help you achieve your goals.

Discussion Topics:

• Enable better self-service containment and improved CX
• Identify actionable steps to understand customer behavior across key journeys
• Utilize data and technology to continuously improve your influence over the CX

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Take Back Control Of Your Customer Service Journey For Better Results

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded January 18th, 2023
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider:  Human Capital Institute

Note:

SHRM has pre-approved this webcast for 1 General recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute.

SHRM has pre-approved this webcast for 1 Professional Development Credits (PDCs) towards SHRM-CP℠ or SHRM-SCP℠ Certifications.

Click to register for:
HCI Unscripted: Wellbeing

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar  – Recorded July 25, 2022
Activity Type: Education – Online or Digital Media  1 PDU – Free
Provider: Gartner Webinars

Organisations are under continued pressure to manage a highly volatile business environment. This includes rolling out hybrid operating models and addressing increased attention on diversity, equity and inclusion topics.

All the while, there is a need to focus on emerging challenges, such as repeated spikes in overall inflation and an increasingly competitive labour market.

While HR leaders are expected to help the business define a successful way forward, they recognise that their own strategies and operating models reach their limits, being too unresponsive and ineffective.

According to a Gartner survey, 84% of HR functions that have restructured in the past two years, are currently restructuring, or plan to in the next two years. HR leaders need to continue to think about ways to adapt and evolve their own functional strategy, operating model and talent.

In this webinar Rina Ong (LinkedIn profile, Gartner bio) Gartner Director Advisory, discusses Gartner’s 4 Key Components of HR Transformation that can help you share your strategic value to the business.

Rina will also walk through real life examples of what this looks like in action from your peers.

Discussion Topics:

• Understand the four critical components of HR transformation to help you adapt your functional strategy
• Discover how your peers are evolving their operating model and strategy successfully
• How you can share the strategic value of your HR transformation to the business

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
4 Key Components To HR Transformation Success

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded June 11th 2024
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider:  Human Capital Institute

Leadership is more than just a role, it makes a difference- great leadership can transform individuals, teams, and organizations. Successful leadership requires empathy, resilience, and most importantly the ability to manage complex situations and human emotions.

The challenge for us all is tapping into these traits while under stress and during difficult situations. Fortunately, many skills required to thrive in high-stress environments are learnable, with emotional intelligence and resilience emerging as two of the most powerful that leaders can cultivate.

Join Joan Peterson, (LinkedIn profile) Vice President of Bluepoint Leadership Development, for an engaging and interactive webinar to explore the impact of emotional intelligence and resilience within the realm of leadership.

You’ll learn:

• What emotional intelligence is as well as the four key dimensions.
• Tools for inspiring a more resilient, positive, and energizing culture.
• Actions for personal and organizational growth in the dimensions of emotional intelligence.

Click to register for:
Building Resilience & Emotional Intelligence
Within Myself, My Team, & My Organization

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded May 13th 2024
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider:  Human Capital Institute

Join host Cindi Koetzle (LinkedIn profile) in this episode of “Nine to Thrive HR” as she dives into the topic of outcomes versus outputs with guest expert Janice Fraser (LinkedIn profile).

Janice, a partner and senior strategist at Janice Fraser Consulting, brings her extensive experience in Silicon Valley and beyond to explore the philosophy behind valuing outcomes over plans.

Together, they discuss how modern businesses can navigate dynamic environments by orienting honestly towards goals, leveraging the collective intelligence of teams, value outcomes and making durable decisions.

Through practical examples and insightful discussions, listeners gain valuable insights into transforming leadership approaches to drive innovation and achieve extraordinary results.

Tune in to discover how embracing outcome-oriented road mapping can revolutionize your organization’s approach to HR, talent management, and business strategy.

Click to register for:
Outcome-Oriented Roadmapping:
Moving Farther, Faster & With Less Drama

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Online Webinar – Recorded June 13 2024
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider:  Human Capital Institute

In this immersive session led by Abilitie’s VP of Product, Luke Owings (LinkedIn profile),will share the organizational impact of AI-driven leadership development when combined with hands-on practice, personalized feedback, and repeatable exercises that sharpen managers’ skills.

At Abilitie, is championing that AI has the potential to transform the way we deliberately practice to become better leaders.

Lue will demonstrate how organizations can empower professionals to sharpen leadership skills by coaching, directing, and influencing simulated employees and colleagues with AI.

Key takeaways will include:

• Learn how organizations can utilize AI to develop leadership skills, refine business judgment, and improve communication
• Discover the benefits of hands-on, repetitive practice of essential management conversations within a simulated environment
• Gain insights into our AI-enabled programs and the use of LLMs (large language models) to teach effective management techniques

Click to register for:
AI-driven Leadership Development: The Power Of Practice

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.