Online Webinar – Recorded September 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Generative AI (GenAI) has the potential to transform the customer service and support function, but transformation is never quick or easy.

Media outlets, technology optimists and vendors have hyped the potential for rapid change in service and support, perpetuating a myth of GenAI as a cure-all with low barriers to adoption.

The reality is far more challenging. Unfortunately, many leaders underestimate the resource-intensive prerequisites essential for a successful deployment.

While leaders can quickly and cheaply buy into GenAI capabilities, doing so typically offers only incremental productivity gains. Worse yet, poorly designed capabilities risk damaging the customer experience. Leaders must recognize that a host of elements must be aligned before a potentially transformative GenAI use case can deliver results.

Working with early adopters of GenAI, Gartner identified 11 dimensions of readiness. Join this complimentary Gartner customer service and support webinar as Gartner experts will help service leaders determine which types of use cases they are ready for and which need more organizational maturity before being pursued.

Discussion Topics:

• Find out how customer service and support organizations successfully deploy GenAI
• Assess your organization against 11 dimensions of readiness
• Evaluate your readiness for GenAI use cases

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
GenAI & the Future Customer Service Experience

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Online Webinar  – Recorded July 7, 2020
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

Learning objectives:

• Defining the features and the external and internal environmental factors of a complex and strategic project,
• Developing a systematic and formalized multi-criteria decision-making process based on strategic risk analysis in a complex project environment,
• Identifying and analyzing project risks throughout the project life-cycle in parallel with the project management

A complex project may have a very long and multiple phased life-cycle, a large number of stakeholders within a complex organizational plan, a complex resource management, technical complexities, contractual complexities and macro-environmental factors.

On the other hand, complex projects signify a strategic importance for the project stakeholders in terms of their business strategy, brand image, financial and economic opportunities.

Managing a complex and strategic project requires, in its life-cycle, a specific organization and a specific approach in order to reach the project objectives in terms of cost, time and project performance.

The complexity of a project leads to the existence of interdependent risks, hard to anticipate and keep under control. For complex and strategic projects, it is necessary to identify and assess all the potential risks and opportunities through the whole project life-cycle, and develop action plans to mitigate, eliminate or transfer negative risks.

However, in the early phases of a project, it is difficult to identify and assess project risks. While front end planning is important, not all events and scenarios can be foreseen when the project can take several years to complete and may involve many companies and stakeholders.

In this stage of the project, a strategic and environmental analysis is indispensable for identifying and analyzing the major risk factors for taking a strategic decision about the project. In this study, a formalized Multi-criteria decision making process is developed based on a strategic risk analysis in complex environment.

The external and internal environmental risk and opportunity factors are analyzed in a systematic approach in order to take a strategic decision at three key-steps of the project:

1. At a very early stage and at a strategic level, to consider the opportunity of affecting some resources to a given (possible) project,
2. Later, when they need to decide, after preliminary studies, if it will effectively consider the project and mobilize its engineers for detailed studies,
3. Before the contracting phase in order to develop risk allocation plan and negotiate it with the project customer.

Join Esra Tepeli (LinkedIn profile)  for this engaging and informative webinar.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Click to register for:
Risk Management Keys In A Complex Project Environment

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Online Webinar – Recorded November 6th, 2023
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider:  Gartner Webinars

A variety of sweeping trends constantly shapes tech provider business, including Generative AI, economic uncertainty and evolving B2B customer demands.

Tech providers face more options and questions than ever: How do you retain your customers?

• How do you attract more new buyers?
• Where do you place your genAI bets?
• What is the future of IT services?
• Which go-to-market strategies are best?
• How do you drive usage and create enthusiastic advocates for your products?

Join this webinar as a panel of Gartner experts helps you to overcome the obstacles holding your organization back and reignite its growth engines.

Find out how Gartner can assist you in ensuring that your technology investments translate into customer value.

Discussion Topics:

• Identify the key topics for product leaders, tech marketers and tech executives
• Know the top trends that tech providers must respond to in 2024
• Get real-life examples to help ensure your technology investments translate to value

Panelists:

• David Yockelson (Linkedin profile, Gartner bio) Gartner VP Analyst
• Molly Beams (LinkedIn profile) Gartner Sr Director Analyst
• Annette Zimmermann (LinkedIn profile) Gartner VP Analyst
• Adrian Lee (LinkedIn profile, Gartner bio) Gartner Sr. Director Analyst
• Patrick Stakenas (LinkedIn profile, Gartner bio) Gartner Sr. Director Analyst,
• Brian Doherty (LinkedIn profile) Gartner Sr Director Analyst
• Elizabeth Jones (LinkedIn profile) Gartner Director Analyst
• McKenzie Smith (LinkedIn profile) Gartner Sr Principal, Advisory

Click to register for:
Breaking Barriers: Drive Faster Go-To-Market, More Revenue, & Growth: Tech Growth & Innovation Preview

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Online Webinar  – Recorded 1st Mar 2017
Activity Type: Education – Online or Digital Media  1 PDU – Free
Provider: Association for Project Management – APM

Stakeholder Engagement helps us understand what people involved with a project want, and how to engage them to help achieve project success. For both new and experienced project managers, a big challenge is where to go for guidance on the topic.

The Stakeholder Engagement Focus Group, part of the APM People SIG , has started to collate stakeholder engagement resources on the APM Website.

This webinar provides an overview of the information and tools currently available and how you can help add to and improve this facility.

There are many reasons why projects may struggle to meet their goals but a lack of effective stakeholder engagement is widely acknowledged to be one of the main issues.

The Stakeholder Engagement Focus Group (SEFG), now part of the APM People SIG, was established to encourage practitioners to make stakeholder engagement a higher priority.

The first project for the SEFG was to start collating stakeholder engagement resources.

The aim is to support project professionals by sharing case studies, creating an introduction to the key principles of stakeholder engagement, and pointing to relevant and useful reference materials.

These APM Stakeholder Resources are now available on the APM website and .accessible to anyone!

In this webinar Fran and Ian will introduce the Stakeholder Engagement Focus Group, provide an update on the SEFG’s progress to date and the materials available on the APM site, and plans for improving and building on these resources.

Presenters:

Fran Bodley-Scott: A veteran marketing & communication consultant with many years experience  and founder of Marketing In Control, Fran specializes in customer retention and stakeholder engagement solutions. She’s been involved with projects throughout her career, ranging from product development to organisation change and business strategy implementation. Fran is an active member of the SEFG. She is a keen supporter of the PMO Flashmob and is also an active member of the APM Stakeholder Engagement Focus Group.

Ian Cribbes (LinkedIn profile) has worked with a wide variety of organisations within the UK and internationally, leading projects with values in excess of £35 million pounds.  Ian is a co-opted member of the People SIG committee and an active member of the Stakeholder Engagement Focus Group.  Ian now runs his own company assisting organisations with programme and project management issues and advising on stakeholder engagement processes.

Call for case studies:

Another important message from the webinar was a request for case studies. To help the SEFG support other practitioners, project managers are encouraged to provide case studies about their stakeholder engagement experience, tips and recommendations. If you have a case study to share, use the template provided below and send it to: SEFG@apm.org.uk.

Please click on the table below
To download the document to view at your leisure.

OR…Click to watch on YouTube:
Stakeholder Engagement Resources For Project Managers

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Online Webinar – Recorded August 22nd, 2023
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider:  Human Capital Institute

Note:

SHRM has pre-approved this webcast for 1 General recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute.

SHRM has pre-approved this webcast for 1 Professional Development Credits (PDCs) towards SHRM-CP℠ or SHRM-SCP℠ Certifications.

Click to register for:
Building Bridges Beyond Screens:
The Importance Of Human Connections In The Workplace

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Online Webinar – Recorded Thursday, April 28, 2011
Activity Type: Education – Online or Digital Media 1 PDU – Free
Presented by: Agile Journal With Scott Ambler

Since it’s advent in 2001, Agile practices have transformed the way software is built and delivered. However, there are those who still believe Agile doesn’t work for large teams, Agile only works in co-located environments, or that Agile is undisciplined.

In reality, Agile practices are being used in virtually every industry and are being used to effectively deliver every type of software;

Agile is truly “Everywhere!”

With IBM agility@scaleTM, IBM has led the way in helping organizations to adopt, scale and succeed with Agile whether they are globally distributed, require strict governance, or are building technically- complex software.

Join Scott Ambler as he:

• Briefly discusses the past, present, and future of Agile
• Definitively busts some of the Agile myths that still remain
• Explains how IBM Rational not only helps organizations quickly get started with Agile practices, but also provides a roadmap, services, training and tooling that allow teams to scale their Agile practices across the application lifecycle

Presenters:

Bob Aiello: (LinkedIn profile) Editor-in-Chief, CM Crossroads

Scott Ambler: (LinkedIn profile) Chief Methodologist/Agile, IBM Rational Scott travels the world helping clients to understand and adopt software processes that are right for them. A prolific author, Scott has received awards for several books, including those focused on the Unified Process, agile software development, Unified Modeling Language, and development based on the CMM (Capability Maturity Model). A widely recognized expert on Agile Process, he is a regular speaker at international IT conferences and a senior contributing editor for Information Week.

Scott’s Award Winning Agile & Technical Bestsellers:

• The Object Primer: Agile Model-Driven Development with UML 2.0
• Agile Database Techniques: Effective Strategies for the Agile Software Developer (Wiley Application Development Series)
• Refactoring Databases: Evolutionary Database Design (Addison-Wesley Signature Series (Fowler))
• Agile Modeling: Effective Practices for eXtreme Programming and the Unified Process
• Process Patterns: Building Large-Scale Systems Using Object Technology (SIGS: Managing Object Technology series)
• More Process Patterns: Delivering Large-Scale Systems Using Object Technology

• Agile Connection Resources
• Scott Ambler’s Agile.Everywhere blog

Click to View on YouTube:
Agile Everywhere Busting the Myths Once and for All!

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