Live Webinar – February 5th, 2015 1:00 pm – 2:00 pm EST
Presented by: Enfocus Solutions
Duration: 1 Hour 1 PDUs Credits: 1 Category C PDU- Free PDU

Services represent 78% of the US economy, and that percentage just keeps growing. Information Technology (IT) plays a major part in delivering services to customers.

Most organizations manage IT by defining and delivering services to business units, implementing IT service management processes.

Services offered are then described in a service catalog, enabling customers to view what services are available and to request a service electronically.

However, most organizations have done little in terms of improving their processes and practices for service design.

Service Design is an innovative and emerging discipline in which user-oriented strategies and concepts are designed to make services work better for an organization and their customers.

Service Design offers a competitive advantage for organizations by ensuring a better customer experience. Applying product design to services simply does not work. In this webinar, John Parker will present an overview of what service design is and the value an organization receives by placing more focus on service design:

• What is Service Design?
• Why is Service Design so important?
• Co-Creation and Design
• Understanding the Customer and their Needs
• Understanding Contexts
• Understanding Service Providers
• Service Design: Implications for BAs
• Service Design: Implications for PMs
• Applying Service Design to IT Service Management (ITSM)
• Applying Service Design in an Agile Development Environment

Presenter: John E. Parker – (LinkedIn profile) Enfocus Solutions Inc. is a seasoned expert in IT strategy, requirements management, business analysis, project management, IT strategic planning, and IT value management. . Drawing from his vast knowledge of business analyses and project management, John leads the design and development of Enfocus Requirements Suite’s valuable mind maps, templates, examples, and tools. John also regularly blogs and shares his expertise and insights.

PDU Category C (PMBOK 5) documentation details:
Process Groups: Planning, Monitoring & Controlling
Knowledge Areas: 4 – Integration 9 – Human Resources

• 4.1 Develop Project Charter
• 4.2 Develop Project Management Plan
• 5.2 Collect Requirements
• 6.2 Define Activities

As a Category B ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Service Design Fundamentals For BAs & PMs

Live Webinar February 4th 2015 2:00 pm – 3:00 pm EDT
Offered by IAG Consulting (REP 2858)
Duration 1 hour 1 PDU or 1 CDU 1 Category A – Free PDU
There is also a previously recorded version of this webinar available.

Why should it take months to determine project scope
And gather requirements?

Register now to look at the underlying problems that impede the collection of business requirements and make projects less successful.

Within this session, participants get new data from IAG’s research that quantifies the cost of poor requirements and shows the impact on companies of a strong, repeatable process.

Attendees will see some of the techniques IAG uses in our methodology and proven successful on over 1,000 engagements.

Finally, making quantum organization improvement is our specialty and this session will review the levers of change that IAG focuses on to deliver excellent results.

Learning Objectives:

1. Executive perspectives on making requirements change
2. Techniques for optimizing requirements discovery
3. The tactics of requirements competency development

Click to register for Optimizing Requirements Discovery.

Live Webinar – Jan 29th, 2015 2:00 pm – 3:00 pm  EST
Presented by: Eclipse Project Portfolio Management
Duration: 1 hour 1 PDUs Credits: Category B 1 PDU- Free PDU

NOTE: Eclipse will provide a Certificate for attendance upon request.

Resource availability is a key source of negative risk to projects. Even if your project has well-defined scope and validated activity effort estimates, if the resources you are provided are working on multiple projects and operational activities, predictability of schedule outcomes is poor.

This webinar will review some options for responding to this risk from both a systemic and project-focused perspective.

LESSONS LEARNED:

1. Understand the criticality of uncertain resource availability on project outcomes.
2. Learn which approaches for getting better knowledge of resource availability won’t work in your organization.
3. Gain a better understanding of the pros and cons of the practices that can successfully incorporate resource availability uncertainty into project planning and tracking.

PDU Category C (PMBOK 5) documentation details:

Process Groups: Initiating  & Executing, Planning
Knowledge Areas: 11 – Risk

• 11.1  Plan Risk Management
• 11.2  Identify Risks
• 11.5  Plan Risk Responses

As a Category C “Self Directed Learning Activity” remember to document your learning experience and its relationship to project management for your “PDU Audit Trail Folder”

Who should attend this webinar?
Managers/Directors of PMOs, Project Managers

NOTE: You may have to hit the MORE… link to register for this session on the registration page.

Click to register for  Managing Uncertainty in Resource Availability

Live Webinar January 28th, 2015 1:00 PM – 2:00 PM EST
Duration: 1 Hour Credits: 1 PDU Category C Free
Presented by : O’Reilly Webcasts

It’s easy to figure out that something is wrong with your website’s performance, but pinpointing the specific problem is a lot harder, especially when you’re not measuring the right things.

Just as a doctor needs to run tests before diagnosing a patient, you need to be monitoring all of the things that can possibly go wrong before you can determine exactly what went wrong.

Mehdi Daoudi (LinkedIn profile) CEO and Co-founder of Catchpoint Systems, will draw upon his years of experience in the monitoring industry to outline what you need to be measuring in order to ensure that you can not only correct problems that arise, but do so before your users are impacted.

In this webinar, Mehdi will cover:

1. The importance of measurement in serving your users
2. Too much data is almost as bad as not enough data; you need to focus on what matters
3. How to analyze the data that you collect in order to draw sound conclusions
4. How to relate monitoring data to business metrics and institute a culture of performance within your organization

PDU Category C (PMBOK 5) documentation details:
Process Groups: Planning Executing
Knowledge Areas: 4 – Integration 5 – Scope

• 4.2 Develop Project Management Plan
• 4.3 Direct and Manage Project Work
• 5.2 Collect Requirements
• 8.1 Plan Quality Management

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for You Can’t Change What You Don’t Measure

Live Webinar January 21st, 2015 – 1:00 pm – 2:00 pm EDT
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Featured Sponsor : Jama Software

Making Requirements Flow:
Harmonizing Agile development & sound requirements practices

As the union of hardware and software bestows upon the world new innovations that amaze and awe the buying public, the builders behind these creations try to keep the complexity of the products and the processes involved from driving them crazy.

Hardware and software don’t play well with each other without a lot of encouragement, and developers are under constant pressure to build and iterate faster.

In response, many software teams look to Agile development as a better way to organize work, manage uncertainty and maintain quality.

In this webinar, Derwyn Harris, and Dave West, Tasktop chief product officer, provide actionable guidance to organizations that need to bridge the gap between formal requirements practices and Agile software development.

Presenters:

Derwyn Harris, (LinkedIn profile) Solutions Architect and Co-Founder at Jama Software

Dave West, (LinkedIn profile) Chief Product Officer, Tasktop Technologies and Research Director, Forrester Research, Inc.

PDU Category C (PMBOK 5) documentation details:
Process Groups: Planning Executing
Knowledge Areas: 5 – Scope 6 – Time 10 – Communications

• 5.1 Plan Scope Management
• 5.2 Collect Requirements
• 5.3 Define Scope

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for A River (of Requirements) Runs Through It

Live Webinar January 21st 2015 2:00 pm – 3:00 pm EST
Offered by IAG Consulting (REP 2858)
Duration 1 hour 1 PDU or 1 CDU 1 Category A – Free PDU

This session is for business analyst leadership and development executive looking to make long term, systematic improvement to their business analyst organization.

IAG will draw from its project experience with over 700 customers to baseline organizations, assess the value of improvement, and determine the action plan for success.

Learning Objectives:

1. How do you assess the maturity of an analyst organization?
2. Where do you focus for improvement?
3. What implementation guidelines should be used to enhance success?

Click to register for Managing Requirements Operational Excellence