Live Webinar June 27th, 2023 – 11:00 am to 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider:   PEX  – The Process Excellence Network

Today, B2B customer service teams are not only relied on to keep customers happy, but are expected to create new opportunities for growth and reduce the cost of doing business.

Yet there are many evolving challenges in CX that need to be overcome, from fleeing talent to supply chain issues and volatile markets.

These challenges stand in the way of achieving organizational objectives, yet the leading-edge organizations are leveraging the next generation of AI-powered solutions to drive operational excellence.

Join Esker’s business development manager, Skip Crust, as he reveals the benefits of augmenting B2B Customer Service with AI-powered automation. See how tools such as machine learning, NLP and ChatGPT can be easily incorporated into your day-to-day processes to:

In this webinar you will:

1. Create a centralized customer communication platform (i.e., single pane of glass) that encompasses the full CX lifecycle from initial inquiry to fulfillment
2. Rethink the role of customer service staff by freeing them up to proactively provide more timely and meaningful interactions
3. Enhance collaboration and visibility at every touchpoint for both CSRs and customers

Presenter:  Skip Crust Esker Manager (LinkedIn profile) is a Business Development Manager at Esker, focusing on customer service automation and digital transformation. He assists organizations looking to improve their CX by utilizing AI-driven automation tools, giving CS teams tools and data to improve efficiency and reduce costs. When not working, he spends time outdoors with his wife and two children in Colorado.

Click to register for:
How To Boost B2B CX & Reach Operational Excellence
With AI-Powered Automation

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar – June 21st, 2023 12:00 pm – 1:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

Your happiness and success depend on your working relationships. The people you manage.

How well you work with your boss. The way collaboration happens with colleagues and peers. How you connect with important prospects and key clients.

But the hard truth is this: most of us leave the health and fate of these relationships to chance. We say “Hi,” exchange pleasantries, and then hope for the best.

But every relationship becomes suboptimal at some point, whether it’s a good one that goes off the rails or one that was poor from the start.

And when that happens, most of us don’t know what to do about it.

We are just resigned to the fact that this is what happens: relationships always get a little broken, or a little stale, or a little worse.

In this practical session, you’ll learn how to reverse that trend and build the best possible working relationship with anyone. Well, almost anyone.

You will:

• learn the three attributes of a resilient and long-lasting relationship
• understand how you can aspire to “the best possible relationship” with every one of your key working relationships
• investigate the one awkward but essential conversation that will set up success
• take a deep dive into one of the essential questions, and prepare your best answers to them

You will leave with a renewed optimism about the quality of their working relationships, a determination to actively manage them, and a plan to get things started.

For Another Great PDU Check out Michael’s
1 Leadership PDU
The Advice Trap: How To Tame Your Advice Monster
Sample Below

Presenter:  Michael Bungay Stanier (LinkedIn profile),  founder  of Box of Crayons, a company that helps organizations do less good work and more great work.  He created the eight irresistible principles of fun, a short Internet movie that has been viewed by millions of people, and his first book, Get Unstuck & Get Going… on the stuff that matters, has won a number of publishing and design awards.  His book, Do More Great Work: Stop the Busy Work and Start the Work That Matters, contains 15 practical tools to help you find, start, and sustain more great work.  He is also the author of of the bestseller The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever  & his latest book The Advice Trap: Be Humble, Stay Curious & Change.  To view a short animated version of this manifesto, visit his site at DoMoreGreatWork.

Click to register for:
How To Work With (Almost) Anyone

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar June 19th, 2023 – 10:00 am – 11:00 am EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

With so much information available at our fingertips, the world continues to move faster, and communication has to be quicker to grab our attention.

Instant gratification has become the standard, and people value information only until something else pings for their attention.

In this webinar with Jennifer Grosschadl  (LinkedIn profile), learn how the age of information is impacting project communications and ways we, as project managers, can adjust and use the Communications Management knowledge area to complete successful project communications in an era with an unprecedented amount of items fighting for a project team’s attention.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Registration for these sessions fill quickly! If the registration is closed they are at maximum capacity for the live webinar.

An on-demand recording will be available at the link below
within 72 hours of the live session.

Click to register for:
The Impact Of the Information Age On Communication Management

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar June 20th 2023 – 12:00 pm to 1:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider:  The Corporate Education Group ( REP 1011 )

The ability to get to the point in a succinct and focused manner is critical to communicating successfully with busy people.

This webinar Susan will teach you how to communicate with greater brevity and impact.

Participants will leave with a greater appreciation of the communication process, as well as what they can do to dramatically improve their day-to-day interactions with colleagues, supervisors, clients, customers, and other stakeholders.

Topic Areas:

• Get right to the point with succinct messages
• Distinguish between effective and ineffective communication skills
• Elegantly transition from potentially difficult questions or conversations to those that will have a positive impact on the discussion
• Influence others in a positive way

Presenter: Susan Croft (LinkedIn profile) is an international public speaker, corporate trainer, and PR practitioner. With 30+ years of experience in project management, sales, communications, change management, marketing and management training, as well as public relations consulting for a number of international organizations; she has written extensively on management and communication and coaches individuals and small groups on managing projects, managing personal and organizational change, communications, and presentation skills.

Click to register for:
Communicating With Clarity & Impact

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar June 14, 2023 – 1:00 pm – 2:00 pm  EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

We have all faced the challenge before. We’ve been asked to solve a problem. Sometimes, the request is to actually implement a specific solution. Months of work and thousands of dollars of investment later, however, things don’t get any better.

All too often, the problem that presents itself at the outset of a project isn’t the real problem at all.

It might be a symptom of the problem. It may be proxy for the the real problem. At times, what we think we are doing is only tangentially related to the real work that needs to be done.

Digging out root causes is a skillset that matters. Taking the time to explore a problem before moving on to a solution is a vital capability. Figuring out what the actual problem is—and not what is described or perceived—is essential to ultimate success.

In this webinar, Mark Mullaly (LinkedIn profile) author of Researching the Value of Project Management provides essential insights into how to explore and evaluate problems, how to identify and explore causal relationships, and how to do the necessary but difficult work of getting to root causes.

If problem solving is essential to your role—and when it isn’t it?—this is a webinar that you won’t want to miss.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Registration for these sessions fill quickly! If the registration is closed they are at maximum capacity for the live webinar.

An on-demand recording will be available at the link below
within 72 hours of the live session.

Click to register for:
Digging For Root Causes

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar June 15st, 2023 – 12:00 pm – 1:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

Extracting knowledge from various workers is a key competency required for the current project professional.

Whether it involves product requirements, user acceptance criteria, creating the definition of done, determining value of stories in a backlog, or obtaining executive critical success factors, the project professional delivers many artifacts that depend on input from various knowledge workers scattered throughout the organization.

In this session Lynda & David will focus on the approach the project professional must take to have effective elicitation sessions.  You must approach it from the knowledge worker perspective and be able to establish an environment of trust and psychological safety.

They will discuss the importance of humility and that you are eliciting information.

They  will discuss the importance of seeing that environment to facilitate active listening and interactive engagement.

They will also take a holistic approach to the elicitation including setting expectations, eliciting information, and providing feedback.

Finally, they will explore the impact that cultural intelligence is a factor in the overall elicitation and feedback.

Learning Objectives:

1. The importance of utilizing several components of human relationships including humility, empathy, respect, and gratitude.
2. Articulate the entire cycle of eliciting information from initial contact to knowledge exchange engagement, to paraphrase understanding, to follow-up.
3. Use Cultural Intelligence techniques to understand how knowledge extraction techniques must align with the culture of the knowledge workers.

Presenters:

Lynda Carter (LinkedIn profile) Author of The Practitioner’s Guide to Project Management: Simple, Effective Techniques That Deliver Business Value

David Davis, PMP PgMP (LinkedIn profile) is a self-proclaimed practitioner of WOW!  Dave Davis has enough credentials that all the associated acronyms would make a full bowl of vegetable soup.  A proven dynamic, creative, and enthusiastic leader.   Dave has the unique ability to share his experience in a light hearted effective style that educates and motivates.  He has shared his message in many web publications and presentations throughout Europe and North America. Few people can combine business intelligence with strong leadership and a sense for using structured Program Management to further a company’s strategy like he can. He stays on top of emerging technologies and its associated social impact, and knows what can benefit an organization.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Registration for these sessions fill quickly! If the registration is closed they are at maximum capacity for the live webinar.

An on-demand recording will be available at the link below
within 72 hours of the live session.

Click to register for:
Empathy When Eliciting User Knowledge

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.