Live Webinar March 29th, 2021, 10:00 am – 11:00 am EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

The adrenaline that kept employees engaged and producing as the crisis unfolded is giving way to battle fatigue as year two of the pandemic gets underway.

To get ahead of the competition as we enter the next phase, recognize this and make employee support a focal point of growth strategies – this will unleash the full force of your talent.

Join a panel of Gartner experts as they share lessons from the most recent edition of the Gartner Business Quarterly on how C-Suite leaders across the enterprise manage teams effectively through a period of illness, fear and bitter splits in society at large.

Discussion Topics:

• Discover the new employment deal that fuels higher-performing organizations
• Harness your employees’ growing interest in diversity to make an impact
• Improve customer experience with a better customer-facing employee experience
• Understand how decisions on managing people costs affect employees and the company

Panelists:

• Geoffrey Campen (LinkedIn profile, Gartner bio) Gartner VP Team Manager
• Brian Kropp (LinkedIn profile, Gartner bio) Gartner Distinguished VP
• Jamie Heyes (LinkedIn profile) Gartner Director Research
• Jessica Kranish Gartner Sr Principal Research

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Global Crisis Exit Strategy:
Energize Your Employees To Gain A Competitive Edge

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Live Webinar – March 24th, 2021 12:00 pm – 1:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

The era of COVID has presented new challenges for training remote and in-person employees and customers. While trainers feel they are heavily dependent on video conferencing, many quickly discover it alone can’t provide the robust and flexible communication needed to support all training scenarios.

Even with the right tools in place, it can be challenging for a training team to meet the growing training needs of a remote workforce.

In this webinar, Jim & Mark will discuss how companies are building a scalable training strategy by tapping into social and informal learning.

Join Aragon’s CEO and Lead Analyst Jim Lundy and Head of Enterprise Video Mark Lagemann from Panopto for a deep dive into that and more including:

• Why social learning with video is transforming how we do trainings today
• How this evolving technology supports your needs to customize learning for in-person and remote employees
• How tools like Panopto can help you overcome knowledge retention challenges through just-in-time learning

Presenters:

Jim Lundy (LinkedIn profile) is founder, CEO, and chief analyst for Aragon Research, specializing in content and knowledge management, collaboration, and mobile applications. His distinguished career has taken him to Gartner Group, Saba, and Xerox before founding Aragon.

Mark Lagemann (LinkedIn profile) Chief High Five Officer & Video Evangelist Panopto;  leads his organization in virtual high fives, and consults with higher education institutions and businesses to help solve virtual communication, training, and learning needs. Mark’s 10+ years of technology and video communication experience has led to his mastery of video strategy, implementation, and long-term adoption.

Click to register for:
Why 2021 Is The Year For Embracing Just-In-Time Video Learning

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Live Webinar – March 23rd, 2021 12:00 pm – 1:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

An effective Customer Education program aims to improve customer satisfaction and retention, escalate product or service adoption, increase brand loyalty and improve the lifetime value of customer relationships.

Great customer education programs can exponentially improve the outcomes of every customer engagement and lead to a community of fanatical customers who genuinely trust your organization.

Join Director of Digital Learning Evangelism, Dr. Allen Partridge for this introduction to the design, delivery and tracking of High Impact customer education programs.

Attendees will Learn:

• What steps are required to design a customer education program?
• What strategy should I use to ensure that a customer education program delivers maximum value?
• What are the foundational principles of a customer education program?
• What metrics should I use to evaluate the impact of a customer education program?
• Are B2B programs different than B2C programs?
• What role does a customer education program play in expanding brand loyalty?

Presenter: Allen Partridge, Ph.D. (LinkedIn profile) is a senior technology evangelist at Adobe Systems and has 20 years of experience in e-learning, education, games, and multimedia development. Allen is recognized for his many online video tutorials and e-seminars, which are a mainstay for e-learning developers and trainers learning to create effective online educational materials.

Click to register for:
Design, Deliver & Track A High Impact Customer Education Program

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Live Webinar – March 23rd, 2021 12:00 pm – 1:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

Due to the massive impacts of the COVID-19 pandemic, organizations are scrambling to survive and reinvent themselves.

The field of training is hard hit with limited budgets and the sudden shift to remote technologies. Furthemore, L&D teams are expected to train more people with lesser resources.

Progressive companies are extending their L&D efforts relying more on the frontline leaders to take on the role of learning, coaching and training.

The challenge, however, is that these frontline leaders are also stretched out and face rapid demands in their jobs; so being a trainer as an added task is an unwelcome idea. The old concept of train-the-leader as trainer no longer works.

Topics covered:

• Why does the old train-the-leader to be trainer no longer works?
• What is the difference between a trainer and a learning catalyst?
• Why do learning catalysts in frontline leader roles become a natural part and mark of excellent leadership?
• How to use the “Fix-Solve-Improve Learning Model” as a learning guide for frontline leaders?
• What is the difference between instructing as a trainer and being a catalyst that Helps workers learn as they do the job?
• How do you succeed in persuading frontline learners to transform into learning catalysts?
• What are the steps and practices of a successful frontline leader learning catalyst?

For another Great Ray Jimenez PDU Check Out:
10 Guaranteed Ways To Make Leadership Training Stick

Presenter : Ray Jimenez (LinkedIn profile) – Chief Learning Architect and Founder of Vignettes Learning and StoryImpacts.com, a systems development and consulting company specializing in e-Learning and Performance Systems, eLearning course development and interactive tools and social learning community platform.

Ray has over twenty years experience in the consulting and training industry. Author of  3-Minute e-Learning: Rapid Learning and Applications, Amazingly Lower Cost and Faster Speed of Delivery: Plus Online Demos, Templates, Videos, Scenario-Based Learning: Using Stories To Engage e-Learners (Scenario-Based Learning, Volume 1) and  DIYEL 101 Tips for Do-It-Yourself eLearning. Ray teaches eLearning programs for the University of California, Irvine, University of Texas, Southwestern Medical Center and Assumption University, Bangkok.

Workshop and briefing participants describe Ray as fun, engaging, Technically savvy, has depth in e-learning experience, balances theory and hands-on experience  and inspiring. Visit Ray’s website and his blog.

Click to register for:
Training Frontline Leaders To Be Learning Catalysts

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Live Webinar – March 17th, 2021 3:00 pm – 4:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

With no return to hanging out in rooms together on the near horizon, it’s never been more critical to virtual experiences that are intriguing, compelling and irresistible.

We’ve all got a certain Zoom competency now. But how do you take your sessions to the next level?

In this “practice what you preach” webinar, Michael Bungay Stanier will:

• Explain the TERA model of engagement
• Demonstrate some of the tactics he uses to be a top-rated presenter and trainer
• Point out three common mistakes people make in trying to make their sessions more interactive
• Leave you with practical tools to take your virtual (and non-virtual) sessions to a new level of awesomeness

Michael Bungay Stanier is the best-selling author of The Coaching Habit, the best-selling book on coaching this century. His Training Magazine webinars are consistently among the best attended and highest rated. You can learn more about Michael at MBS.works.

Presenter:  Michael Bungay Stanier (LinkedIn profile),  founder  of Box of Crayons, a company that helps organizations do less good work and more great work.  He created the eight irresistible principles of fun, a short Internet movie that has been viewed by millions of people, and his first book, Get Unstuck & Get Going… on the stuff that matters, has won a number of publishing and design awards.  His book, Do More Great Work: Stop the Busy Work and Start the Work That Matters, contains 15 practical tools to help you find, start, and sustain more great work.  He is also the author of of the bestseller The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever  & his latest book The Advice Trap: Be Humble, Stay Curious & Change.  To view a short animated version of this manifesto, visit his site at DoMoreGreatWork.

Click to register for:
The Neuroscience Of (Virtual) Engagement

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Live Webinar March 17th, 2021 11:00 am – 12:30 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider:  Computer Aid Inc (CAI) The Great IT Professional
(Rep 2733) (Rebranded From ITMPI)

In this webinar Debbie Kvacky (LinkedIn profile) will explore best practices for overcoming the challenges of virtual environments.

Click to register for:
The Rules Of [Virtual] Engagement

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Note: ITMPI charges a fee to obtain individual PDU codes. This fee ONLY needs to be paid if you ask the provider for the code – This code should be able to be obtained from the PMI.ORG site for free. An ITMPI Membership entitles you to receive all ITMPI PDU Codes and recordings.