Online Webinar– Recorded 27 October, 2023
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider:   PEX  – The Process Excellence Network

Every year we at PEX Network survey hundreds of operational experts to find out how they are leveraging digital technology and proven continuous improvement approaches to achieve operational excellence.

Following the release of the 2023/2024 iteration of the report this fall, we will be hosting this webinar to discuss our findings along with the key trends and challenges that will shape the year ahead.

Join the conversation and discover:

• The current state of process excellence and scope of transformation programs globally
• The top methodologies and technologies companies are looking to invest in over the next 12 months to achieve their objectives
• How organizations are leveraging AI to reinvent operational excellence and continuous improvement for the digital age

Click to register for:
Lessons learned from PEX Report 2024

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded September 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Generative AI (GenAI) has the potential to transform the customer service and support function, but transformation is never quick or easy.

Media outlets, technology optimists and vendors have hyped the potential for rapid change in service and support, perpetuating a myth of GenAI as a cure-all with low barriers to adoption.

The reality is far more challenging. Unfortunately, many leaders underestimate the resource-intensive prerequisites essential for a successful deployment.

While leaders can quickly and cheaply buy into GenAI capabilities, doing so typically offers only incremental productivity gains. Worse yet, poorly designed capabilities risk damaging the customer experience. Leaders must recognize that a host of elements must be aligned before a potentially transformative GenAI use case can deliver results.

Working with early adopters of GenAI, Gartner identified 11 dimensions of readiness. Join this complimentary Gartner customer service and support webinar as Gartner experts will help service leaders determine which types of use cases they are ready for and which need more organizational maturity before being pursued.

Discussion Topics:

• Find out how customer service and support organizations successfully deploy GenAI
• Assess your organization against 11 dimensions of readiness
• Evaluate your readiness for GenAI use cases

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
GenAI & the Future Customer Service Experience

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded January 26th 2023
Activity Type: Education – Online or Digital Media  1 PDU – Free
Provider: Gartner Webinars

Hyperautomation initiatives continue to grow at a relentless pace, despite the looming economic challenges, talent crunch and supply chain issues.

In fact, for the third year in a row, 80% of Gartner clients report that they will increase or sustain hyperautomation spending.

In this session, Frances Karamouzis Gartner (LinkedIn profile, Gartner bio) VP  Distinguished Analyst reveals Gartner predictions on hyperautomation for 2023.

Frances also will look at a select number of technology categories, including AI, robotic process automation (RPA) and Low Code, that are often utilized for hyperautomation initiatives.

Discussion Topics:

• Discover the Gartner 2023 predictions for hyperautomation
• Explore how AI, RPA and Low Code affect hyperautomation initiatives
• Determine opportunities and risks that impact hyperautomation success

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
The Gartner 2023 Predictions:
Hyperautomation (Inclusive Of AI, RPA & Low Code)

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded August 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

The customer service technological landscape is changing rapidly with adding new innovations across channels, voice of the customer tools, infrastructure technology, and workforce engagement.

Gartner recently surveyed hundreds of service leaders across the globe to help gain an understanding of the latest technology adoption trends, as well as the current and future value those technologies are delivering for their organizations.

In this complimentary Gartner customer service webinar, Gartner experts explore the current adoption trends along with the impact and future importance for 47 different service and support technologies.

You will walk away from this session with answers to your vital questions, a copy of the research slides and recommended actions to help you achieve your goals.

Discussion Topics:

• Discover how embedded the new technologies are in today’s service landscape
• See the impact the new technologies have on both employees and customers
• Empower leaders and service & support organizations with the future value of new technologies

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Technology Trends That Will Define The Future Of Customer Service

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar  – Recorded July 28, 2023
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

Project portfolio management (PPM) has since the 1950s offered principles helping us to act in PPM-related situations. In this study, the author(s) consolidated the knowledge accumulated over seven decades of PPM research. By reviewing this extensive body of work, they have identified 17 PPM principles grouped into four distinct categories. These principles have significantly shaped how organizations understand PPM.

To facilitate practical implementation, they developed a framework that allows organizations to evaluate their adherence to these 17 PPM principles. This framework serves as a valuable tool for organizations, enabling them to identify areas where improvements can be made, thereby enhancing their PPM practices.

Additionally, the authors critically examine the limitations of the identified principles and their underlying assumptions. Recognizing the evolving needs of future organizations, they propose a pathway for the development of new PPM principles. This path aims to ensure that PPM principles remain relevant and effective in meeting the demands of organizations in the future.

As a result of this research, the authors of this PMJ article contributed to the advancement of PPM knowledge and provide practitioners with practical insights that can be applied in real-world contexts. These findings and framework serve as valuable resources for practitioners in their pursuit of successful project portfolio management.

After the presentation,you will be able to:

1. Define Project Portfolio Management (PPM).
2. Identify the 17 PPM principles.
3. Understand the four categories of PPM principles.
4. Assess their organization’s adherence to PPM principles.
5. Explore the underlying assumptions and limitations of current PPM principles.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Click to register for:
Principles In Project Portfolio Management: Building Upon
What We Know To Prepare For The Future

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded December 2nd, 2022
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Manufacturing CIOs’ priorities have changed due to post-pandemic recovery, socio-economic uncertainties, and supply chain shortages.

Although this could be seen as doom and gloom to manufacturers in 2023, they have a great opportunity to create new revenue streams unseen since the industrial revolution.

In this webinar Gartner panelists break down the top six 2023 Gartner Predicts for Manufacturing and the impacts on digital transformation strategy, smart factory initiatives and increased customer engagement.

Discussion Topics:

• Understand how to avoid the smart factory pitfalls
• Learn how “digital dragons” will revolutionize how we use our vehicles
• Discover how the metaverse will enable products and factories to personalize the customer experience

Panelists:

• Scot Kim (LinkedIn profile, Gartner bio) Gartner Sr Director Analyst
• Alexander Hoeppe (LinkedIn profile, Gartner bio) Gartner Sr  Director Analyst
• Michael Ramsey (LinkedIn profile, Gartner bio) Gartner VP Analyst;

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
The Gartner Predictions For 2023:
Top Trends Impacting Manufacturing

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.