Online Webinar – Recorded June 22nd, 2022
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Customer service and support (CSS) organizations will look markedly different in the future than they do today.

As CSS leaders respond to new business priorities, changing customer expectations and technology advances, strategies and investments need to be adjusted to account for major trends affecting the future of the function.

Join this webinar as a panel of Gartner experts, Eric Keller (LinkedIn profile) Gartner Sr Director, Research; Emily Potosky (LinkedIn profile) Gartner Director, Research; Craig Riley (LinkedIn profile) Gartner Director Analyst; Deborah Alvord (LinkedIn profile) Gartner VP Analyst look at the key trends shaping the future of customer service and support. We will also explore how service organizations can shift from reactive cost-centers to predictive drivers of customer value.

Discussion Topics:

• Trends that will have the biggest impact on customer service and support over the next 3-5 years
• Gain actionable research insights to support your organization’s strategic plan
• Stay ahead of coming disruptions to customer service and support organizations

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
The Gartner Key Trends Shaping The Future Of
Customer Service & Support

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Online Webinar – Recorded March 31st, 2021
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

As we look to 2025, market changes and disruptions will present six forces that impact the very definition of what it means to be a technology and service provider.

Tech CEOs must proactively understand, assess and adapt business and operational models in response to the key impacts shaping future markets.

In this webinar Eric Hunter, (LinkedIn profile, Gartner bio) Gartner Sr. Director Analyst helps tech CEOs understand these six forces and how they will shape their vision and response.

Discussion Topics:

• The 6 forces driving change and disruption for tech CEOs as they look towards 2025
• Impacts for tech CEOs as they respond to key market forces
• Adopt pragmatic actions to best position your organization for 2025

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
The 6 Forces That Will Most Impact Tech CEOs By 2025

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Online Webinar  – Recorded September 2nd 2020
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

Leading change is an essential leadership capability, especially during these unprecedented times.  Your leaders play a critical role in dealing with this crisis across your organization and within its teams.

Leading through change is not easy under regular business circumstances, let alone during a crisis.

As change experts we know that living in a VUCA world, characterized by Volatility, Uncertainty, Complexity, and Ambiguity, is the backdrop for what motivates strategic change and the need for leadership agility.

COVID-19 (Coronavirus) is testing leaders’ agility on multiple levels.

Join Wendy Heckelman  (LinkedIn profile), noted author and change expert &  Sheryl Unger (LinkedIn profile), provide practical frameworks and tips to help leaders, at all levels, “change and thrive.”

This webinar develops and strengthens leaders’ change capabilities by focusing on:

1. AGILITY :
   • Introduces the basic principles of change agility
   • Demonstrates how an agile leader is better equipped to handle challenging, unpredictable situations
2. CHANGE LEADERSHIP:
   • Reinforces the critical behaviors leaders need during a crisis
   • How to effectively manage change and uncertainty
3. EXECUTION:
   • Provides practical steps and a framework to build leaders’  confidence
   • Competence in guiding the business, supporting their team(s), and coaching individuals when executing change

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Click to register for:
Leading During Difficult Times

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Online Webinar – Recorded April 28th, 2021
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Welcome to the augmented era of analytics. Data and analytics leaders should begin provisioning capabilities that support analytic consumers as well as authors.

But how do you find the right solution for your organization?

It’s become key to factor in cloud ecosystems and alignment with both business and personal productivity applications.

In this session Kurt Schlegel (Gartner bio) Gartner VP Analyst,  James Laurence Richardson (LinkedIn profile, Gartner bio) Gartner Sr Director  Analyst, & Austin Kronz (LinkedIn profile, Gartner bio) Gartner Sr. Principal Analyst;  delve into the Gartner 2021 Magic Quadrant for Analytics and Business Intelligence Platforms to give you the latest insights on market trends and vendor positions.

Discussion Topics:

• Key trends shaping analytics and business intelligence buying
• How to correctly use and interpret the Gartner 2021 Analytics and BI Magic Quadrant
• Explore the highlights of vendor positioning

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Analytics & Business Intelligence Platforms
Magic Quadrant Insights

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Online Webinar – Recorded March 11th 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

During economic and social volatility, organizations achieve success through sustainable efficiency.

Organizations must determine how to make the best possible use of new technology developments that could cause significant disruption over the next three years, such as generative

AI, and embrace the connected workforce nature while remaining resilient. Join this complimentary webinar as Gartner expert Samantha Searle (LinkedIn profile, Gartner bio) Gartner Sr Principle Analyst, reveals the Gartner Top Strategic Technology Trends for 2024 and how CIOs and IT leaders can use them to ensure future success.

Discussion Topics:

• Prioritize sustainable technology trends, aligning practical cybersecurity with business value
• Invest in technology that fits specialist workers and AI-powered software development.
• Incorporate machine customers, augmentation, and AI-powered intelligence in training and work processes

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Gartner Top Strategic Tech Trends For 2024

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Online Webinar – Recorded August 7th, 2023
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

The top priority issues shared by CIOs and IT leaders are similar. The Gartner’s CIO Advisory team has identified the top common themes of CIOs’ priority lists each month.

CIOs and top IT executives say a key priority now is communicating and persuading their stakeholders of the business value of IT, according to monthly CIO priority data compiled by Gartner’s CIO Advisory team.

To accelerate the democratization of digital delivery, IT leaders seek ways to partner more closely with different business units.

They also focus now on redesigning their hybrid and remote working models to attract and retain talent, and drive higher levels of productivity and performance.

In this webinar Jessie Ustjanauskas (LinkedIn profile) Gartner Principal Advisory,  Kyle Owen (LinkedIn profile) Gartner Principal Advisory, & Neal Solanki (LinkedIn profile) Gartner Sr Principal Advisory, explore the top three predictions for CIO priorities in 2023 and beyond.

Discussion Topics:

• Explore appropriate metrics to explain the business value of IT to decision-making executives
• Unravel how your progressive peers successfully implement fusion teams
• Use human-centric work design to power productivity and performance in IT

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Top 3 Gartner Predictions For CIO Priorities

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.