Author:
EdmontonPM
Jun
29
Online Webinar – Recorded May 18 2023
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider: O.C. Tanner
Leaders are employees, too. This truth may sound obvious, but it’s overlooked enough that mid-level managers are being asked to do more than ever before—experiencing more stress, anxiety, and burnout than other employees—which can lead to a dangerous domino effect.
Ultimately, leaders’ work experiences are nowhere near as positive as those of their individually contributing colleagues.
So what is the remedy?
It starts with adopting a more holistic view of employees and then advocating for inclusive change management, leader appreciation, and appropriate support.
Join Meghan Stettler, (LinkedIn profile) Director, O.C. Tanner Institute, along with Salman Haider, (LinkedIn profile) Clinical Operations Lead at Intellect.
They discuss:
- The factors contributing to leader burnout
- Mental health challenges associated with modern leadership
- Techniques, tools, and resources to combat leader burnout and safeguard mental wellbeing
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Ways Of Working Technical
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Power Skills
Leadership |
Business Acumen Strategic / Business
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NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.
Filed under:
Live Webinar
Author:
EdmontonPM
Jun
19
Live Webinar June 27th, 2023 – 11:00 am to 12:00 pm EDT
Activity Type: Education – Course or Training 1 Hour 1 PDU free
Provider: PEX – The Process Excellence Network
Today, B2B customer service teams are not only relied on to keep customers happy, but are expected to create new opportunities for growth and reduce the cost of doing business.
Yet there are many evolving challenges in CX that need to be overcome, from fleeing talent to supply chain issues and volatile markets.
These challenges stand in the way of achieving organizational objectives, yet the leading-edge organizations are leveraging the next generation of AI-powered solutions to drive operational excellence.
Join Esker’s business development manager, Skip Crust, as he reveals the benefits of augmenting B2B Customer Service with AI-powered automation. See how tools such as machine learning, NLP and ChatGPT can be easily incorporated into your day-to-day processes to:
In this webinar you will:
- Create a centralized customer communication platform (i.e., single pane of glass) that encompasses the full CX lifecycle from initial inquiry to fulfillment
- Rethink the role of customer service staff by freeing them up to proactively provide more timely and meaningful interactions
- Enhance collaboration and visibility at every touchpoint for both CSRs and customers
Presenter: Skip Crust Esker Manager (LinkedIn profile) is a Business Development Manager at Esker, focusing on customer service automation and digital transformation. He assists organizations looking to improve their CX by utilizing AI-driven automation tools, giving CS teams tools and data to improve efficiency and reduce costs. When not working, he spends time outdoors with his wife and two children in Colorado.
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Ways Of Working Technical
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Power Skills
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Business Acumen Strategic / Business
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NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.
Filed under:
Live Webinar
Author:
EdmontonPM
Jun
15
Live Webinar June 22nd, 2023 – 1:00 pm to 2:00 pm EDT
Activity Type: Education – Course or Training 1 Hour 1 PDU
Provider: Human Capital Institute
This interactive session will review what neurodiversity and disability are, how we can engage with and support colleagues using technology and other tools, and share strategies.
The speakers will also present on their experience supporting neurodiversity and disability in the workplace, sharing their lived experiences, what’s worked, what hasn’t worked, and best practices.
- Present and review terminology and key concepts related to neurodiversity
- Understand the benefits of a neurodiverse workforce and how technology can help improve the experience
- Describe strategies for supporting neurodiversity within the workplace
Note:
SHRM has pre-approved this webcast for 1 General recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute.
SHRM has pre-approved this webcast for 1 Professional Development Credits (PDCs) towards SHRM-CP℠ or SHRM-SCP℠ Certifications.
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Ways Of Working Technical
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Power Skills
Leadership |
Business Acumen Strategic / Business
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NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.
Filed under:
Live Webinar
Author:
EdmontonPM
Jun
12
Live Webinar June 20th, 2023 – 1:00 pm to 2:00 pm EDT
Activity Type: Education – Course or Training 1 Hour 1 PDU
Provider: Human Capital Institute
With the intensity of hiring in the last year or two, employers have struggled to find enough people to fill nearly every role.
What if that challenge wasn’t just a one-time occurrence, but a realistic look at what the future holds?
Even with stories of layoffs in the news, companies in many industries are hiring as fast as ever before. Amidst a variety of demographic changes, personal choices, and changing work preferences, there’s a shortage of workers to go around.
In this session HCI will touch on a few of those reasons and explore how innovative companies are hiring and retaining their critical talent, leveraging case studies from Coca Cola, Audible, EasyJet, and other notable organizations.
Note:
SHRM has pre-approved this webcast for 1 General recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute.
SHRM has pre-approved this webcast for 1 Professional Development Credits (PDCs) towards SHRM-CP℠ or SHRM-SCP℠ Certifications.
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1.0 |
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Ways Of Working Technical
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Power Skills
Leadership |
Business Acumen Strategic / Business
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NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.
Filed under:
Live Webinar
Author:
EdmontonPM
May
31
Live Webinar June 6th, 2023 – 11:00 am to 12:00 pm EDT
Activity Type: Education – Course or Training 1 Hour 1 PDU free
Provider: PEX – The Process Excellence Network
By dramatically improving the speed and efficiency of workplace tasks, digital technology such as artificial intelligence (AI), cloud platforms, business process automation and advanced analytics has ushered in an era of unprecedented growth and innovation.
As organizations continue to adopt and converge these solutions, the path towards becoming an autonomous enterprise is becoming more clear.
As AI and digital systems proliferate, however, many are starting to question whether automated decision making is really in humanity’s best interests.
Though achieving the dream of the automated enterprise may be years away, organizations must start grappling with the ethical considerations associated with it now.
In this PEX Talks session, Sarah Burnett (LinkedIn profile) Chief Technology Evangelist of Kyp.ai and author of “The Autonomous Enterprise” will discuss the promise and the potential risks associated with the autonomous enterprise.
Key talking points will include:
- What is the autonomous enterprise? Hype vs. reality.
- How will the autonomous enterprise shape the human experience?
- How can companies ensure that AI and digital systems actually augment the employee experience?
- What ethical considerations need to be made before organizations embark on this journey?
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Ways Of Working Technical
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Power Skills
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Business Acumen Strategic / Business
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NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.
Filed under:
Live Webinar
Author:
EdmontonPM
May
26
Live Webinar June 1st, 2023 – 3:00 pm to 4:00 pm EDT
Activity Type: Education – Course or Training 1 Hour 1 PDU
Provider: Human Capital Institute
The skills-based organization has been trending for four-plus years.
Companies have shifted to skills-based recruiting and retention models, but most companies report the same challenge with these critical goals.
The move away from the job as the foundation of the organizational hierarchy has been slow to non-existent. But, another problem has emerged. Skills are becoming irrelevant quickly.
This new skills-based organization model brings implications for data and technology that the legacy HR technology stack can’t support well.
In this HCI webcast, they will review the new skills paradigm and how it has contributed to creating the new Work Tech category, as defined in the new report: “Unlocking Internal Mobility and the Skills-based Org.”
Attendees will learn the following:
- How the shifting talent landscape has made previous models for internal mobility obsolete.
- How the future of work is dependent on a balance of “hard” and “soft” skills.
- The major components of the skills-based org tech stack.
- Rates for budgets and adoption for the skills-based org tech stack categories.
- Predictions for the future of skills-based organizations.
Note:
SHRM has pre-approved this webcast for 1 General recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute.
SHRM has pre-approved this webcast for 1 Professional Development Credits (PDCs) towards SHRM-CP℠ or SHRM-SCP℠ Certifications.
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1.0 |
0 |
Ways Of Working Technical
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Power Skills
Leadership |
Business Acumen Strategic / Business
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NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.
Filed under:
Live Webinar
