Online Webinar – Recorded June 22nd, 2022
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Customer service and support (CSS) organizations will look markedly different in the future than they do today.

As CSS leaders respond to new business priorities, changing customer expectations and technology advances, strategies and investments need to be adjusted to account for major trends affecting the future of the function.

Join this webinar as a panel of Gartner experts, Eric Keller (LinkedIn profile) Gartner Sr Director, Research; Emily Potosky (LinkedIn profile) Gartner Director, Research; Craig Riley (LinkedIn profile) Gartner Director Analyst; Deborah Alvord (LinkedIn profile) Gartner VP Analyst look at the key trends shaping the future of customer service and support. We will also explore how service organizations can shift from reactive cost-centers to predictive drivers of customer value.

Discussion Topics:

• Trends that will have the biggest impact on customer service and support over the next 3-5 years
• Gain actionable research insights to support your organization’s strategic plan
• Stay ahead of coming disruptions to customer service and support organizations

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
The Gartner Key Trends Shaping The Future Of
Customer Service & Support

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded March 31st, 2021
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

As we look to 2025, market changes and disruptions will present six forces that impact the very definition of what it means to be a technology and service provider.

Tech CEOs must proactively understand, assess and adapt business and operational models in response to the key impacts shaping future markets.

In this webinar Eric Hunter, (LinkedIn profile, Gartner bio) Gartner Sr. Director Analyst helps tech CEOs understand these six forces and how they will shape their vision and response.

Discussion Topics:

• The 6 forces driving change and disruption for tech CEOs as they look towards 2025
• Impacts for tech CEOs as they respond to key market forces
• Adopt pragmatic actions to best position your organization for 2025

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
The 6 Forces That Will Most Impact Tech CEOs By 2025

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded March 13th 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

After adjusting to the new realities of hybrid work and talent shortages, chief marketing officers (CMOs) now have to deal with a new disruptive force of implications of generative AI (Gen AI).

According to Gartner, 47% of marketing team members are reported using Gen AI tools. In fact, 55% of marketers mention that their positions are entirely different from what they were when they first started, indicating how overwhelming the rate of technical change, organizational uncertainty, and collaborative drag can be. In order to adapt to these new realities,

CMOs must stop simply reacting to talent challenges, and develop a proactive, long term talent strategy to head off employee burnout and intent to leave while future-proofing the organization against the next inevitable talent disruption.

JoinJay Wilson (LinkedIn profile, Gartner bio) Gartner VP Analyst in this Gartner marketing webinar as they explore the state of marketing talents and what CMOs need to know now.

You will walk away from this session with answers to your vital questions, a copy of the research slides, and recommended actions to help you achieve your goals.

Discussion Topics:

• Understand the implications of Gen AI on marketing talent• Unravel strategies to mitigate employee burnout and retain talent during organizational changes• Develop a proactive marketing talent strategy for lasting competitive advantage

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
CMOs, Reshape Your Marketing Talent Strategy
In The Age Of Generative AI

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded March 13th 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

In today’s rapidly changing world, marked by successive high-impact crises, businesses are facing an innovation paradox. While 58% of non-executive directors plan to increase their risk appetite to drive growth, many organizations are scaling back on innovation initiatives.

In fact, only 16% of innovation leaders feel their organizations embrace high-risk innovation. This contradiction presents unique challenges and opportunities.

Join our expert Peter Skyttegaard (LinkedIn profile, Gartner bio) Gartner Sr Director Analyst in this Gartner IT webinar as they explore how a well-organized innovation lab can become a critical ingredient to survive and thrive in this paradox, as it reveals new opportunities to generate business success.

You will explore the key steps for building an innovation lab, through an effective operating model, along with real-time examples of an organization that has successfully leveraged them to be prepared for uncertainties. You will walk away from this session with answers to your vital questions, a copy of the research slides, and recommended actions to help you achieve your goals.

Discussion Topics:

• Navigate volatility by balancing short-term and long-term business priorities
• Prepare for success with an expanded set of innovation goals
• Execute innovation with an effective operating model

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Key Elements to Navigate Through A Volatile Business Environment

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded April 28th, 2021
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Welcome to the augmented era of analytics. Data and analytics leaders should begin provisioning capabilities that support analytic consumers as well as authors.

But how do you find the right solution for your organization?

It’s become key to factor in cloud ecosystems and alignment with both business and personal productivity applications.

In this session Kurt Schlegel (Gartner bio) Gartner VP Analyst,  James Laurence Richardson (LinkedIn profile, Gartner bio) Gartner Sr Director  Analyst, & Austin Kronz (LinkedIn profile, Gartner bio) Gartner Sr. Principal Analyst;  delve into the Gartner 2021 Magic Quadrant for Analytics and Business Intelligence Platforms to give you the latest insights on market trends and vendor positions.

Discussion Topics:

• Key trends shaping analytics and business intelligence buying
• How to correctly use and interpret the Gartner 2021 Analytics and BI Magic Quadrant
• Explore the highlights of vendor positioning

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Analytics & Business Intelligence Platforms
Magic Quadrant Insights

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded April 30th 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

An often-held assumption about artificial intelligence (AI) is that it is amazing at crunching data, but it could never really replace the emotional quotient (EQ) of a good human leader.

But is that true?

The era of generative AI will shift human-machine relationships, and to get this relationship right, we need both machine and human experts.

Join this Gartner leadership webinar as Gartner expert Mary Mesaglio  (LinkedIn profile, Gartner bio) Gartner VP Distinguised Analyst; explores the myriad of ways that humans and machines interact, what that means for leaders, and the guiding principles to address unforeseen dilemmas.

You will walk away from this session with answers to your vital questions, a copy of the research slides, and recommended actions to help you achieve your goals.

Discussion Topics:

• Explore how human-to-machine relationships are changing
• Understand what the workplace impact of human-to-machine relationships
• Identify the opportunities and risks of this new era

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
What if Your Most Human-Centric Leader is A Machine?

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.