Empathy When Eliciting User Knowledge

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Live Webinar November 2nd, 2023 – 12:00 pm – 1:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

On June 15, 2023, a PMI Webinar was conducted where Lynda Carter (LinkedIn profile) and David Davis, PMP PgMP (LinkedIn profile) discussed “Empathy when Eliciting User Knowledge” (original webinar 1 PDU).   The discussion / interaction was tremendous and there were more comments and questions than the leaders could answer.

Well, they listened to you and have now prepared a second webinar to answer most of those questions and continue the dialog.

Extracting knowledge from various workers is a key competency required for the current project professional.

Whether it involves product requirements, user acceptance criteria, creating the definition of done, determining value of stories in a backlog, or obtaining executive critical success factors, the project professional delivers many artifacts that depend on input from various knowledge workers scattered throughout the organization.

This session will focus on the approach the project professional must take to have effective elicitation sessions.

You must approach it from the knowledge worker perspective and be able to establish an environment of trust and psychological safety.

  1. They will discuss the importance of humility and that you are eliciting information.
  2. They will discuss the importance of seeing that environment to facilitate active listening and interactive engagement.
  3. They will take a holistic approach to the elicitation including setting expectations, eliciting information, and providing feedback.
  4. Finally, we will explore the impact that cultural intelligence is a factor in the overall elicitation and feedback.

Learning Objectives:

  1. The importance of utilizing several components of human relationships including humility, empathy, respect, and gratitude.
  2. Articulate the entire cycle of eliciting information from initial contact to knowledge exchange engagement, to paraphrase understanding, to follow-up.
  3. Use Cultural Intelligence techniques to understand how knowledge extraction techniques must align with the culture of the knowledge workers.

Presenters:

Lynda Carter (LinkedIn profile) Author of The Practitioner’s Guide to Project Management: Simple, Effective Techniques That Deliver Business Value

David Davis, PMP PgMP (LinkedIn profile) is a self-proclaimed practitioner of WOW!  Dave Davis has enough credentials that all the associated acronyms would make a full bowl of vegetable soup.  A proven dynamic, creative, and enthusiastic leader.   Dave has the unique ability to share his experience in a light hearted effective style that educates and motivates.  He has shared his message in many web publications and presentations throughout Europe and North America. Few people can combine business intelligence with strong leadership and a sense for using structured Program Management to further a company’s strategy like he can. He stays on top of emerging technologies and its associated social impact, and knows what can benefit an organization.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Registration for these sessions fill quickly! If the registration is closed they are at maximum capacity for the live webinar.

An on-demand recording will be available at the link below
within 72 hours of the live session.

Click to register for:
Empathy When Eliciting User Knowledge

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Technical Project Management Leadership Strategic & Business Management

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

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Live Webinar October 31st, 2023 – 1:00 pm – 2:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

When writing Acceptance Tests, we respond to requirements and essentially turn them into scenarios that can be specified, tested, and then implemented. However, sometimes requirements are stated in a way that make the scenarios too large for effective testing and development.

In this webinar Scott Bain (LinkedIn profile) will investigate why this is, suggest techniques that can be used to decompose them into smaller scenarios, and demonstrate this using a real-world example of a complex business rule.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Registration for these sessions fill quickly! If the registration is closed they are at maximum capacity for the live webinar.

An on-demand recording will be available at the link below
within 72 hours of the live session.

Click to register for:
Breaking Down Large Scenarios For Acceptance Testing

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Technical Project Management Leadership Strategic & Business Management

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

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Live Webinar November 1st, 2023 – 2:00 pm – 3:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

With COVID and social movements including the Great Resignation and Quiet Quitting, we are experiencing unprecedented numbers of employees leaving the workforce, either physically or mentally, in order to avoid high stress and burnout and bring a better sense of balance to their lives.

All this, while the ongoing number of projects and change organizations are taking on to remain competitive and satisfy their customers continues to rise. To maintain and grow their customer base, organizations seek out, listen to and leverage their customers to influence decisions.

Interestingly enough, for their own employees, the lifeblood of their business, many organizations don’t offer this same level of priority and service especially when it comes to executing projects and driving change.

Organizations need to treat and lead valued employees more like their customers. They need to start leading with human centricity.

Learning Outcomes:

  1. Define human centricity and its value
  2. Differentiate a human-centric approach from a traditional project and change management approach
  3. Articulate key elements of a human centric approach
  4. Demonstrate strategies and actions that accelerate human centric project and change management

Join Michelle Yanahan (LinkedIn profile)  in this informative wellnes session.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Registration for these sessions fill quickly! If the registration is closed they are at maximum capacity for the live webinar.

An on-demand recording will be available at the link below
within 72 hours of the live session.

Click to register for:
Why The Time For Human Centric Project & Change Management Is Now!

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Technical Project Management Leadership Strategic & Business Management

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Live Webinar October 30th , 2023 – 11:00 am – 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

Thrive by Navigating the Digital Transformation Journey with AI, tailor-made for project managers PMOs and higher management. We’re here to equip you with invaluable insights and strategies to thrive in today’s digital era.

Here’s why this webinar is a must for project managers, PMOs and higher management.

  1. Company Re-architecting: Understand why reshaping your business framework is imperative for competitiveness in the digital age and how it impacts your project management role.
  2. The Roadmap to Digital & AI Mastery: Gain insights into the path to achieving mastery in digital technologies and AI, essential for sustainable growth in your projects.
  3. Transitioning from Fragmented IT to a Unified Software & Data Platform: Explore the journey from disjointed IT systems to a cohesive software and data platform, enabling scalability and economies of scope, directly impacting your project scalability.
  4. Building Blocks for Efficient Scaling: Delve into the core components that underpin efficient scale and scope operations, providing you with the tools for effective project management.
  5. Harnessing Digital Agents: Learn how digital agents can enhance project efficiency by leveraging code to perform tasks traditionally handled by human labor.
  6. Understanding Value Creation Dynamics: Gain insights into the dynamics driving value creation in the digital age, ensuring your projects remain successful and impactful.
  7. For PMOs and higher management: You’re responsible for steering your organization’s technology strategy. This webinar offers an opportunity to align your tech vision with the latest industry trends and innovation.

Join Amit Sarkar (LinkedIn profile) and learn how to lead your organization through digital transformation successfully.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Registration for these sessions fill quickly! If the registration is closed they are at maximum capacity for the live webinar.

An on-demand recording will be available at the link below
within 72 hours of the live session.

Click to register for:
Thrive By Navigating The Digital Transformation Journey With AI

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Technical Project Management Leadership Strategic & Business Management

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

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Live Webinar October 24th, 2023 – 11:00 am – 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

In the face of unprecedented disruption affecting the workforce with increasing speed, the playbook for driving business transformation requires a revolutionary approach.

In this webinar Giuliano Caracciolo (LinkedIn profile) invites you on a journey of discovery, exploring Transformation Management Offices (TMOs) and their role in guiding forward-looking companies through impactful change.

This interactive session will show you practical strategies, frameworks, and tips for creating and growing your own TMO to drive true organizational transformation.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Registration for these sessions fill quickly! If the registration is closed they are at maximum capacity for the live webinar.

An on-demand recording will be available at the link below
within 72 hours of the live session.

Click to register for:
Driving Change At Scale:
The Power Of Transformation Management Offices

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Technical Project Management Leadership Strategic & Business Management

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

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Online Webinar  – Recorded November 8, 2018
Activity Type: Education – Online or Digital Media  1 PDU – Free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

To facilitate a meeting is to lead a group of people through a predefined agenda with clearly stated and understood goals in such a way that every attendee understands their role, adheres to the Rules of Engagement and participates according to their responsibilities within that meeting’s architecture.

Learning how to do so in spite of those attending the meeting is one of the greatest challenges any businessperson faces. Based on the final chapter of her book Everything’s a Project (and Everyone’s a Project Manager): Book Three: Communicating, Christine Rose (LinkedIn profile) shares that when you understand your role and your responsibility, you will own any meeting you lead.

NOTE: If you missed Part I of  Meeting Facilitation: How To Own The Meeting You Lead (Part I) It will be recorded and can be watched for 1 Leadership PDU!

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Registration for these sessions fill quickly! If the registration is closed they are at maximum capacity for the live webinar.

An on-demand recording will be available at the link below
within 72 hours of the live session.

Click to register for:
Meeting Facilitation:
How To Own The Meeting You Lead (Part I)

0 1.0 0
Technical Project Management Leadership Strategic & Business Management

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.