Online Webinar – RRecorded June 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

The stakes for artificial intelligence (AI) are so high geopolitically, economically and societally, that governments and enterprises alike must establish a determined approach to responsible innovation and policies.

Gartner predicts that by 2027, the productivity value of AI will be recognized as a primary economic indicator of national power.

The level of excitement for, and fear of, AI and generative AI (GenAI) sparked a growing focus on policy and regulatory work around the globe.

These efforts are happening at all levels of jurisdictions (national, state, local) according to their ethical, constitutional, social, economic, cultural and political underpinnings.

What constitutes a responsible innovation? What should effective AI policies entail? Join Katell Thielemann (LinkedIn profile, Gartner bio) Gartner VP Analyst in this Gartner government webinar as they look at nine AI trends driving policymaking today, and their implications for government strategic plans. You will walk away from this session with answers to your vital questions and a copy of the research slides to help you develop your policies

Discussion Topics:

• Review your strategic plans in light of the 9 top trends for AI policies and regulations
• Develop internal AI policies you can release in plain language that all employees will easily understand
• Use AI policy and regulations efforts in all jurisdictions where you operate as a baseline for your own policies

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Top Trends In AI Public Policy & Regulations For 2024 & Beyond

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded June 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Government CIOs and IT leaders often struggle with how to develop, select and use the right metrics,

KPIs and dashboards to present to executive leadership. A successful IT performance measurement program communicates metrics that are important to a target audience.

This remains true when communicating IT investments to the business. Join this complimentary Gartner IT webinar as a Gartner expert analyzes benchmarks and metrics to provide an industry-wide overview of current IT trends.

These benchmarks and metrics can be used to assist in communicating alignment with the business and in evaluating targets in key technology areas.

They also assist you in developing and communicating metrics, KPIs, and dashboards to improve and influence decision-making toward desired business outcomes.

Discussion Topics:

• Determine appropriate metrics for executive leaders
• Align technology metrics towards organizational outcomes
• Use metrics to demonstrate progress in going digital

Join James Michael Anderson (LinkedIn profile, Gartner bio) Gartner Sr Director Analyst,  in this informative session.

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Develop Key Government IT Metrics That Matter To Leadership

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded June 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Customer service journeys are complicated — they’re inefficient, costly and deliver poor customer experience (CX).

Methods such as journey mapping can fail to deliver long-term success, and the reality is that service journeys often feel out of our control. Implementing journey management as an ongoing discipline is important.

In fact, reimagining the service journey as a vehicle to deliver customer value can lead to business success.

Join this Gartner customer service and support webinar as Daniel O’Sullivan (LinkedIn profile) Gartner Distinguished VP Analyst explores how to lead these efforts, and the roles, processes and technology you’ll need to move from reactive journey analysis, toward proactive journey design and orchestration.

You will walk away from this session with answers to your vital questions, a copy of the research slides and recommended actions to help you achieve your goals.

Discussion Topics:

• Enable better self-service containment and improved CX
• Identify actionable steps to understand customer behavior across key journeys
• Utilize data and technology to continuously improve your influence over the CX

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Take Back Control Of Your Customer Service Journey For Better Results

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar  – Recorded July 25, 2022
Activity Type: Education – Online or Digital Media  1 PDU – Free
Provider: Gartner Webinars

Organisations are under continued pressure to manage a highly volatile business environment. This includes rolling out hybrid operating models and addressing increased attention on diversity, equity and inclusion topics.

All the while, there is a need to focus on emerging challenges, such as repeated spikes in overall inflation and an increasingly competitive labour market.

While HR leaders are expected to help the business define a successful way forward, they recognise that their own strategies and operating models reach their limits, being too unresponsive and ineffective.

According to a Gartner survey, 84% of HR functions that have restructured in the past two years, are currently restructuring, or plan to in the next two years. HR leaders need to continue to think about ways to adapt and evolve their own functional strategy, operating model and talent.

In this webinar Rina Ong (LinkedIn profile, Gartner bio) Gartner Director Advisory, discusses Gartner’s 4 Key Components of HR Transformation that can help you share your strategic value to the business.

Rina will also walk through real life examples of what this looks like in action from your peers.

Discussion Topics:

• Understand the four critical components of HR transformation to help you adapt your functional strategy
• Discover how your peers are evolving their operating model and strategy successfully
• How you can share the strategic value of your HR transformation to the business

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
4 Key Components To HR Transformation Success

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar  – Recorded April 18th, 2023
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Technology and service providers (TSPs) should expect economic uncertainty to challenge their revenue growth goals.

Uncertainty, by definition, compromises routine strategies, rules of thumb, and assumptions. This can lead to confusion and delays in market signals, decision making, and action.

Despite these headwinds, overall IT spending increased in 2022 and will increase in 2023 – in every country and industry.

Unfortunately, this statement cannot be extended to every IT market Gartner tracks. Yet, there were TSPs that achieved breakaway growth in 2022.

In this webinar, John-David Lovelock, (LinkedIn profile, Gartner bio) Gartner Distinguished VP Analyst &Gartner expert Mark McDonald (LinkedIn profile, Gartner bio) Gartner  Vice President  will review the Global IT Spending Forecast, the CIOs’ reactions to inflation, the contextual change in digital transformation projects, and how this all affects IT markets – which are growing vs those that will retract in 2023.

Plus, they’ll review how you can use a Gartner framework to understand your exposure to and implications of uncertainty, so that you can be set up for growth in 2023 and beyond.

Discussion Topics:

• What Gartner forecasts for IT Spending growth in 2023 and beyond
• Understand which markets are positively and negatively impacted by the current uncertainties
• Gain insight from the companies that generated breakaway growth in 2022

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Gartner IT Spending Forecast, 1Q23 Update:
Uncertainty Has Upset Business As Usual

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded April 25th 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Midsize enterprise (MSE) IT leaders face significant security challenges when trying to deliver IT services with small IT teams and limited IT budgets. Across industries, MSE IT budgets average 4.9% of annual revenue, but only 5% of the IT budget is dedicated to security.

The need to create a strong, mature security posture remains.

Join this Gartner security and risk webinar as Gartner expert Paul Furtado, (LinkedIn profile, Gartner bio) Gartner Sr Director Analyst explores the top trends that MSE IT leaders responsible for security and risk management should prioritize to stay current and proactive in protecting the organization and effectively managing risk.

Discussion Topics:

• Explore midsize enterprise trends and the changing cybersecurity landscape
• Identify key elements of a strong and defensible cybersecurity program
• Determine the impact of AI and ransomware on security

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
The Gartner Cybersecurity Outlook For Midsize Enterprises

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.