Online Webinar  – Recorded May 24 2023
Activity Type: Education – Online or Digital Media  1 PDU – Free
Provider: Gartner Webinars

What distinguishes the world’s best-managed supply chains?

The Gartner Supply Chain Top 25 identifies, celebrates and profiles supply chain excellence on a global scale, and by target region and industry. Now in its 19th year, the global ranking is a peer benchmark for chief supply chain officers (CSCO) and their teams, inspiring innovation and leadership.

In this supply chain webinar Mike Griswold (LinkedIn profile, Gartner bio) Gartner VP  Team Manager, Simon Bailey (LinkedIn profile, Gartner bio) Gartner VP Analyst & Pia Orup Lund (LinkedIn profile) Gartner Director Analyst; reveals the latest honorees of the Gartner Supply Chain Top 25 and how they proactively manage this transformation.

You also will learn the four characteristics that most define the world’s leading supply chains, and find out why the supply chain will be viewed as the profession of the next decade.

Discussion Topics:

• Discover the 2023 honorees of the Gartner Supply Chain Top 25
• Learn the top 4 characteristics of today’s supply chain leaders
• Find out why the supply chain will be the profession of the next decade

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
The Gartner Supply Chain Top 25 For 2023

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – RRecorded June 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

The stakes for artificial intelligence (AI) are so high geopolitically, economically and societally, that governments and enterprises alike must establish a determined approach to responsible innovation and policies.

Gartner predicts that by 2027, the productivity value of AI will be recognized as a primary economic indicator of national power.

The level of excitement for, and fear of, AI and generative AI (GenAI) sparked a growing focus on policy and regulatory work around the globe.

These efforts are happening at all levels of jurisdictions (national, state, local) according to their ethical, constitutional, social, economic, cultural and political underpinnings.

What constitutes a responsible innovation? What should effective AI policies entail? Join Katell Thielemann (LinkedIn profile, Gartner bio) Gartner VP Analyst in this Gartner government webinar as they look at nine AI trends driving policymaking today, and their implications for government strategic plans. You will walk away from this session with answers to your vital questions and a copy of the research slides to help you develop your policies

Discussion Topics:

• Review your strategic plans in light of the 9 top trends for AI policies and regulations
• Develop internal AI policies you can release in plain language that all employees will easily understand
• Use AI policy and regulations efforts in all jurisdictions where you operate as a baseline for your own policies

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Top Trends In AI Public Policy & Regulations For 2024 & Beyond

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded June 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Government CIOs and IT leaders often struggle with how to develop, select and use the right metrics,

KPIs and dashboards to present to executive leadership. A successful IT performance measurement program communicates metrics that are important to a target audience.

This remains true when communicating IT investments to the business. Join this complimentary Gartner IT webinar as a Gartner expert analyzes benchmarks and metrics to provide an industry-wide overview of current IT trends.

These benchmarks and metrics can be used to assist in communicating alignment with the business and in evaluating targets in key technology areas.

They also assist you in developing and communicating metrics, KPIs, and dashboards to improve and influence decision-making toward desired business outcomes.

Discussion Topics:

• Determine appropriate metrics for executive leaders
• Align technology metrics towards organizational outcomes
• Use metrics to demonstrate progress in going digital

Join James Michael Anderson (LinkedIn profile, Gartner bio) Gartner Sr Director Analyst,  in this informative session.

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Develop Key Government IT Metrics That Matter To Leadership

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded June 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Customer service journeys are complicated — they’re inefficient, costly and deliver poor customer experience (CX).

Methods such as journey mapping can fail to deliver long-term success, and the reality is that service journeys often feel out of our control. Implementing journey management as an ongoing discipline is important.

In fact, reimagining the service journey as a vehicle to deliver customer value can lead to business success.

Join this Gartner customer service and support webinar as Daniel O’Sullivan (LinkedIn profile) Gartner Distinguished VP Analyst explores how to lead these efforts, and the roles, processes and technology you’ll need to move from reactive journey analysis, toward proactive journey design and orchestration.

You will walk away from this session with answers to your vital questions, a copy of the research slides and recommended actions to help you achieve your goals.

Discussion Topics:

• Enable better self-service containment and improved CX
• Identify actionable steps to understand customer behavior across key journeys
• Utilize data and technology to continuously improve your influence over the CX

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Take Back Control Of Your Customer Service Journey For Better Results

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded April 25th 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Midsize enterprise (MSE) IT leaders face significant security challenges when trying to deliver IT services with small IT teams and limited IT budgets. Across industries, MSE IT budgets average 4.9% of annual revenue, but only 5% of the IT budget is dedicated to security.

The need to create a strong, mature security posture remains.

Join this Gartner security and risk webinar as Gartner expert Paul Furtado, (LinkedIn profile, Gartner bio) Gartner Sr Director Analyst explores the top trends that MSE IT leaders responsible for security and risk management should prioritize to stay current and proactive in protecting the organization and effectively managing risk.

Discussion Topics:

• Explore midsize enterprise trends and the changing cybersecurity landscape
• Identify key elements of a strong and defensible cybersecurity program
• Determine the impact of AI and ransomware on security

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
The Gartner Cybersecurity Outlook For Midsize Enterprises

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded April 24th 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Business leaders use megatrends to help shape business operations and guide decisions on portfolio investments, new market explorations, and business line viability. Plus, megatrends are sometimes used as input for a larger scenario planning exercise.

The identification, prioritization, and application of megatrends can help the organization and its leaders to identify the highest impact innovation opportunities by informing how the future will unfold, including major customer, technical, societal, and regulatory trends.

Research and development (R&D) leaders need to consider alternate strategic and product options when prioritizing investments for future learning and flexibility. Join this complimentary Gartner R&D webinar with  Atul Dighe (LinkedIn profile) Gartner VP Advisory, to learn how R&D leaders can discover the most impactful innovation opportunities.

Discussion Topics:

• Establish a process to continually assess the impact of opportunities on your industry and organization
• Inform the organization of potential customer, technology, sociological, and regulatory shifts
• Decide which innovation opportunities to start, stop, or change levels of investment

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
R&D Leaders, Use Megatrends To Inform Future Opportunities
In Your Organization

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.