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Online Webinar – Recorded April 28th, 2021
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

elcome to the augmented era of analytics. Data and analytics leaders should begin provisioning capabilities that support analytic consumers as well as authors.

But how do you find the right solution for your organization?

It’s become key to factor in cloud ecosystems and alignment with both business and personal productivity applications.

In this session Kurt Schlegel (Gartner bio) Gartner VP Analyst,  James Laurence Richardson (LinkedIn profile, Gartner bio) Gartner Sr Director  Analyst, & Austin Kronz (LinkedIn profile, Gartner bio) Gartner Sr. Principal Analyst;  delve into the Gartner 2021 Magic Quadrant for Analytics and Business Intelligence Platforms to give you the latest insights on market trends and vendor positions.

Discussion Topics:

  • Key trends shaping analytics and business intelligence buying
  • How to correctly use and interpret the Gartner 2021 Analytics and BI Magic Quadrant
  • Explore the highlights of vendor positioning

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Analytics & Business Intelligence Platforms
Gartner Magic Quadrant Insights

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Power Skills
Leadership
Business Acumen Strategic / Business

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Online Webinar – Recorded February 28th 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Technology general managers know how to lead in good times and bad, but what about in between? Leading in the middle presents unique leadership challenges shaped by macroeconomics, business buyer behaviors and GenAI technologies. The leadership vision is a playbook for leading in the middle.

While IT spending is resilient to recession, business demand and revenue generation reflect enterprise leaders’ views on the economy and their future. 2023 represented the first full year out of the pandemic and a continuation of higher interest rates in response to inflationary pressures.

The global economy did not fall into significant recession, but likewise it did not rebound into a new growth cycle.

Join Mark McDonald (LinkedIn profile, Gartner bio) Gartner  Vice President & Fellow, in this Gartner general manager webinar as they highlight the impact of different drivers on high tech in 2024.

Discussion Topics:

  • Understand current context and challenges as markets will remain fluid throughout the year
  • Replace “growth at all cost” strategies with “efficient growth” strategies
  • Capture growth opportunities in generative AI

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Gartner 2024 General Manager Leadership Vision

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Online Webinar – Recorded February 27th 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

The rise of fusion teams shows that the boundaries between IT and the rest of the business have become blurred.

CIOs must collaborate with their peers to design a delivery model for digital that integrates all the people and resources required to deliver digital capabilities by design. CIOs looking to accelerate the pace of digital innovation and transformation need to make digitalisation a shared leadership responsibility.

According to the 2023 Gartner Resilient Workforce Model of the Future Survey, 84% of CIOs are reskilling teams for digital strategy effectiveness.

Join this Gartner IT webinar as Gartner expert Kyle Owen (LinkedIn profile) Gartner Principal Advisory discusses two key 2024 priorities for CIOs, and strategies to build a culture of continuous learning and adaptation. You’ll also get to explore how to tackle the challenge of transforming the IT operating model, focusing on how to maintain agility and rapid deployment while ensuring control, as IT becomes a more integral part of the overall business strategy.

You will walk away from this session with answers to your vital questions, a copy of the research slides, and recommended actions to help you achieve your goals.

Discussion Topics:

  • Strategically prepare your workforce for the future of your organisation through upskilling and reskilling programs
  • Navigate common pitfalls of product management through case studies from your peers and actionable Gartner research
  • Get practical insights and approaches for CIOs to lead their organisations successfully through these evolving priorities in 2024

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2 Key Priorities For CIOs To Tackle In 2024

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Online Webinar – Recorded March 4th 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

One of the most common challenges affecting data and analytics functions is how to explain the value of their D&A efforts to business leaders. D&A leaders must be able to clearly visualize and articulate the value of their initiatives to their business function peers.

Join this Gartner data and analytics webinar as Gartner expert Nate Novosel (LinkedIn profile) Gartner Senior Director, Advisory; reveals four practical steps that any D&A leader can use to gain distinct, measurable impact from ambiguous, intangible value.

You will walk away from this session with answers to your vital questions, a copy of the research slides and recommended actions to help you achieve your goals.

Discussion Topics:

  • Connect data pain points and opportunities to business goals
  • Identify the potential value of data improvement
  • Measure the value of data & analytics investments

Return to the web page to watch both the live and on-demand webinar.

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Articulate The Value Of D&A Initiatives In 4 Easy Steps

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Online Webinar – Recorded February 26th 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

The goal of most organizations is to grow into adaptive businesses capable of navigating through the constant tide of news that brings both illusive opportunities and challenges.

Leaders in business and technology are realizing that neither field can accomplish this in isolation; rather, they must work together to make the transition from the traditional stability of long-term investments and policies to the flexibility of adaptive assets and practices that characterize a modern, competitive business.

Join this Gartner applications webinar as Gartner expert Yefim V. Natis (LinkedIn profile, Gartner bio) Gartner Distinguished VP Analyst explores the strategic trends in business applications, platforms, and architecture, and how teams can successfully navigate ongoing digital transformation.

You will walk away from this session with answers to your vital questions, a copy of the research slides, and recommended actions to help you achieve your goals.

Discussion Topics:

  • Learn how rapid technology innovation transformed the roles and the relationships of IT and business organizations
  • Become an innovation leader by championing adaptive architecture through IT and business modernization
  • Understand how state of the art cloud-native computing of SaaS, PaaS and IaaS are forming a new digital foundation for adaptive and continuously intelligent business

Return to the web page to watch both the live and on-demand webinar.

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Gartner Strategic Trends In Business Applications, Platforms & Architecture For 2024

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Online Webinar – Recorded February 28th 2024
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Generative AI promises a new solution to an age-old problem: costly assisted service.

However, Gartner predicts that customer service and support leaders who leverage generative AI to enable human contact will be more successful than those who leverage it to reduce human contact by eliminating assisted service.

This leads to the question, what are the risks, and potential benefits of generative AI in your customer service organization?

 

Join our panel of experts including Brady Holbrook (LinkedIn profile) Gartner Director Advisory in this  Gartner customer service and support webinar as they discuss predictions for the future, including how organizations that predominantly focus their efforts on enabling human contact will better match customer preference and need for service and support.

They will also discuss how to minimize the risks associated with customer-facing generative AI, and how you can be better prepared for the emerging regulatory climate. You will walk away from this session with answers to your vital questions and a defined plan of action for your strategic goals.

Discussion Topics:

  • Learn about the risks associated with improperly vetted customer-facing generative AI
  • Understand how employee enablement technology can broaden the available talent pool that can perform customer-facing work
  • Learn about and stay ahead of the emerging regulatory climate around AI

Return to taihe web page to watch both the live and on-demand webinar.

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Gartner Top Predictions For Customer Service Leaders In 2024

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NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.