Live Webinar November 1st, 2023, 10:00 am – 11:00 am EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

When organizations begin experimenting with generative AI, they often neglect its transformative potential and the operationalization challenges that come with it, resulting in only incremental improvements.

Due to the broad and emerging nature of the technology, IT leaders struggle to identify and prioritize impactful generative AI use cases.

The success of generative AI pilots requires rapid testing, refinement, and, often, the elimination of use cases that do not have the anticipated impact on business value.

Join this IT webinar as a panel of Gartner experts will guide you on how to pilot generative AI and start delivering business value by following a 5 step process.

Discussion Topics:

• Understand how generative AI allows for faster development cycles than traditional AI projects
• Explore how a lean cycle of innovation could add strategic value
• Mitigate the potential risks that come with generative AI

Panelists:

• Avivah Litan (LinkedIn profile) Gartner VP Analyst
• Leinar Ramos (LinkedIn profile) Gartner Directory Advisory
• Haritha Khandabattu (LinkedIn profile) Gartner Sr. Director, Analyst
• Radu Miclaus (LinkedIn profile) Gartner Sr. Director, Analyst

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
The 5 Steps To Successfully Pilot Generative AI & Deliver Business Value

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar October 30th, 2023, 11:00 am – 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

The CIO needs a growth agenda to respond to CEO demands. According to the Gartner Understanding Corporate Growth Strategies Survey, 37% expect to increase revenue by 10% or more this fiscal year.

Despite economic uncertainty, high-growth companies continue to target double-digit growth and often find their way through by looking for what’s new and different and attack the market on multiple fronts.

They leverage three catalysts for growth: strategic diversification, collective leadership, and embedded antifragile practices.

However, only 34% of senior executives believe CIOs play a leadership role in contributing to the company’s growth.

Join  Gartner experts David Furlonger (LinkedIn profile, Gartner bio) VP & Gartner Fellow  & Dave Aron,  (LinkedIn profile, Gartner bio) GartnerDistinguished VP Analyst who will focus on how and where CIOs can become growth leaders in this uncertain macroeconomic climate.

Discussion Topics:

• Find growth opportunities amidst macroeconomic challenges and how to exploit them
• Encourage the executive team to adopt joint goals and a shared growth agenda
• Embed antifragile practices into operations in the face of the known and unknown

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
The CIO’s Contribution To Growth

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar October 30th, 2023, 10:00 am – 11:00 am EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Developers now have significant buying power across a growing variety of tech categories.

Yet, they are notorious for avoiding traditional marketing methods, leaving providers uncertain about how to connect with them.

Product marketers need to collaborate with developer relations teams to create a detailed strategy for engaging and profiting from this important audience.

In this  webinar Molly Beams (LinkedIn profile) Gartner Sr Director Analyst will help you define the developer’s role within the overall go-to-market (GTM) strategy.

It will also demonstrate how product marketers can leverage existing resources to identify, target, and build relationships with developers. These developers will play an increasingly crucial role in shaping future revenue prospects.

Discussion Topics:

• Partner closely with developer relations teams to craft an engaging strategy
• Utilize existing resources to identify and target developers with precision
• Build and nurture relationships with influential developers for future revenue prospects

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Harness The Buying Power Of The Developer Persona
To Strengthen Your GTM Strategy

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar October 31st, 2023 – 12:00 pm to 1:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider:  The Corporate Education Group ( REP 1011 )

Microaggressions are “brief and commonplace verbal, behavioral, and environmental indignities, whether intentional or unintentional, that communicate hostile, derogatory, or negative slights and insults that potentially have harmful or unpleasant psychological impact on the target person or group.”

Microaggressions are like paper cuts to the human spirit—they are abrupt and subtle, but cause lingering pain. When left unchecked in the workplace, they threaten relationships and performance.

Dealing effectively with microaggressions at work requires a willingness to: shift our perspective, sit with uncomfortable feelings, de-escalate our own emotions, and be curious about others’ experiences.

In this interactive webinar Nyah will examine various types of microaggression and how they show up in the workplace. We’ll explore the importance of separating intention from impact in order to drive productive dialogue and connection.

Using real-life scenarios, Nyah will practice responding in ways that are productive and authentic, creating a foundation for a work culture of engagement and inclusion.

Presenter: Nyah Lynn Edwards (LinkedIn profile), serves as an equity and inclusion professional and certified professional coach with an emphasis in leadership development. Her mission is to grow servant and transformative leaders to meet the challenges and opportunities of today. She brings 20+ years of experience in human development capital. Nyah has engaged in a vast number of diversity, equity, and inclusion (DE&I) projects and facilitated DE&I for thousands of leaders, using facts, storytelling, experiential learning, and other theories to ensure transference of learning to the workplace. Nyah is a recipient of President Barack Obama’s 2017 President’s Lifetime Achievement Award

Click to register for:
Responding Productively To Microaggressions At Work

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar October 24th, 2023, 10:00 am – 11:00 am EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Most supply chain leaders expect uncertainty to remain heightened for the foreseeable future.

The pandemic exposed many supply chains to new uncertainties that prevented them from sustaining supply.

Many made significant investments in resiliency to try to survive these uncertainties, but what if they instead made investments to make the supply chain stronger and more profitable by embracing uncertainty?

Antifragility, a newly defined concept for supply chain, can transform how supply chains perform in uncertain times to support a growth agenda.

Join this free supply chain webinar as Gartner expert Tim Payne (LinkedIn profile) Gartner VP Analyst explores how antifragility can help you grow amid uncertainty, and what capabilities you need to reach an antifragile supply chain state.

Discussion Topics:

• Determine the “coping with uncertainty” spectrum for supply chain
• Explore antifragility and how it can enable supply chain growth amid uncertainty
• Understand what capabilities are required to get into an antifragile supply chain state

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Antifragile Supply Chain: Thriving Due To Uncertainty

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar October 24th, 2023, 11:00 am – 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

For most service and support organizations, customer experience (CX) is challenged by vertical channel silos that create difficult-to-break barriers.

Service organizations typically want customers to begin their journeys via digital channels, but whether by design or because customers are unable to resolve issues on their own, not all journeys can be wholly contained within self-service.

When a service organization builds paths to resolution through digital channels that are independent of assisted-service channels, it may result in a disconnected, high-effort customer service experience.

Therefore, leaders responsible for improving the customer experience must take a collaborative approach that brings digital, IVR, and assisted teams together to create seamless customer journeys.

Join Kathy Ross (LinkedIn profile) Gartner Sr Director Analyst & Brady Holbrook (LinkedIn profile) Gartner Director Advisory customer service webinar and unlock the true potential of a seamless service channel journey.

Discussion Topics:

• Analyze the impact of a siloed channel strategy on cost and CX outcomes
• Identify the critical strategic elements to build a seamless service channel journey
• Understand the benefits of creating a connect customer journey

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Break Down Channel Silos For A Better Customer Service Experience

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.