Online Webinar – Recorded Sep 29th, 2022
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Customer service and support leaders are facing new economic uncertainty as labor shortage, supply constraints and inflation hold back the economy trying to emerge from pandemic.

These challenges individually may not be new for service leaders, but their combined impact creates an economic headwind that service leaders must prepare to address to avoid the financial impact. CFOs are already taking necessary steps to ensure their business remains viable.

However, service leaders must begin to take an active approach in protecting their function from reactive cost cutting measures that can harm the function in the long term.

Join Jason Barberio (LinkedIn profile) Gartner Sr Principal, Advisory; Jeffrey S Schott (LinkedIn profile) Gartner VP, Team Manager, & Rupinder Chandhok (LinkedIn profile) Gartner Director Analyst in this customer service webinar,

These Gartner experts will discuss the offensive strategy that service leaders need to mitigate and thrive in this economic uncertainty.

Discussion Topics:

• Learn how to remain competitive in a tight labor market
• Future-proof your service function to optimize costs and deliver superior customer and business outcomes
• Gain guidance on securing investment for self-service technologies in the face of tightening budgets

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Optimize Customer Service To Thrive
In The Face Of Economic Headwinds

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Live Webinar January 31st, 2023 11:00 am – 12:30 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider:  Computer Aid Inc (CAI) The Great IT Professional
(Rep 2733) (Rebranded From ITMPI)

In this webinar Mike Hannan (LinkedIn profile) draws from multiple bodies of knowledge including Change Acceleration and Theory of Constraints for specific insights on how to harness the power of ‘How Might We’ to broaden our trust circle and harvest the greater creativity that comes from a richer, more diverse experience base.

Click to register for:
Sanctuaries Of Stability In Times Of Tumult:
The Power Of – How Might We…?

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar January 26th, 2023 11:00 am – 12:30 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider:  Computer Aid Inc (CAI) The Great IT Professional
(Rep 2733) (Rebranded From ITMPI)

Many projects rely on “stakeholder management” to control communications with stakeholders, including feedback.

This often is touted as a best practice, but perhaps is not as smart as it may sound. Could a few sound techniques get out of hand and turn counter-productive?

In this eye-opening interactive session, discover what should be stakeholder management’s objectives and how we might better accomplish them.

Presenter: Robin Goldsmith (LinkedIn profile) author of Discovering Real Business Requirements for Software Project Success,  advises & trains business and systems professional on risk-based Proactive Software Quality Assurance and Testing™, requirements, REAL ROI™, metrics, outsourcing, project and process management.Robin is a subject expert for TechTarget’s SearchSoftwareQuality.com and a subject expert/reviewer for the IIBA Business Analysis Body of Knowledge (BABOK v2).  Robin  writes the Unconventional Wisdom blog on TestHuddle.com and is publishing his next book shortly – Cut Creep—Put Business Back in Business Analysis to Discover REAL Business Requirements for Agile, ATDD, and Other Project Success. Make sure to check out GoProManagement.com Robin’s site!

Click to register for:
Do Your Stakeholders Appreciate Being Managed?

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar January 25th, 2023 11:00 am – 12:30 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider:  Computer Aid Inc (CAI) The Great IT Professional
(Rep 2733) (Rebranded From ITMPI)

In this webinar Chris Armstrong (LinkedIn profile) President of Armstrong Process Group,will discuss how the architecture practice provided a capability-based view of their common and foundational platforms to support an enterprise-wide transformation effort based on industry standards and best practices.

Click to register for:
Capability-Based Business Architecture Transformation

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar January 24th, 2023 11:00 am – 12:30 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider:  Computer Aid Inc (CAI) The Great IT Professional
(Rep 2733) (Rebranded From ITMPI)

In this webinar Lory Wingate (LinkedIn profile) will explore how to use independent verification and validation techniques to build quality into a project and help deliver an outcome that is useful, relevant, and in alignment with your customer’s expectations.

Click to register for:
Independent Verification & Validation

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar January 11th, 2023 11:00 am – 12:30 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider:  Computer Aid Inc (CAI) The Great IT Professional
(Rep 2733) (Rebranded From ITMPI)

In this webinar utta Eckstein (LinkedIn profile) will help you  understand how to set up your team for innovation.

Click to register for:
The Secret Sauce Of Leadership: Collaborative Learning

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.